Job Description

In the assigned Job Role of Package Project Lead 1, your Area Of Responsibility will be as below:
• Develop project timelines, proactively identify and address resource discrepancies to ensure timely project completion
• Facilitate effective coordination between technical teams and client stakeholders by organizing regular meetings, sprints, and project phases to align expectations and objectives
• Support technical teams in executing development, integration, and customization stages of enterprise application packages, ensuring adherence to project requirements
• Monitor project deliverables across all phases to meet established quality benchmarks and stakeholder expectations

Your contribution to the team:
• Proactive risk management to ensure project delivery.
• An ability to build collaborative relationships with stakeholders through effective communication
• Focus to anticipate challenges and deliver innovative solutions.
• Commitment to balance project economics with adherence to strategic priorities.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Required Skill and Experience
• Experience in Oracle Fusion Service Cloud.
• Experience in Oracle Service Cloud.
• Experience in Oracle Cloud - Analytics Cloud (OAC) - reporting.
• Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies.
• Experience in architecture/design/detailing of processes and problem definition.
• Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, and Omnichannel features with Fusion Service Cloud.
• Understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair.
• Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.
• Knowledge of AI Agents and Webservices based integration.
• Experience with Oracle Fusion Applications (Fusion Apps).
• Experience in requirements gathering and solution design.
• Experience with Oracle Cloud solution configuration, development, and deployment.
• Experience collaborating with cross-functional teams including developers, analysts, and project managers.
• Experience delivering high-quality solutions.
• Experience guiding teams on project processes and deliverables.
• Experience serving as a solution lead for Oracle CX Cloud implementations.

Preferred Skill and Experience
• Experience with Foundational Agile Kanban.
• Experience in greenfield implementations and working on projects with Agile methodology.
• Good analytical and communication skills.
• Should be able to build strong business partner interactions with client stakeholders.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.