Network Implementation ManagerReporting to the VP of Network Success, the Network Implementation Manager owns the end-to-end journey of new provider groups onto the Lantern network - from handoff through implementation and go-live - ensuring a smooth, surprise-free launch every time. You'll manage a portfolio of implementations at various stages, serving as the single point of contact who keeps each on a clear timeline, partners with Clinical, Claims, Analytics, and Member Experience, and works with Provider Success Managers to ensure clean handoffs. We're looking for someone who treats implementation as a discipline - building repeatable process, spotting risk early, and holding every stakeholder accountable - so every launch, whether the first or the fiftieth, gets the same rigor.
Location: Dallas, TX, or New York, NY - Hybrid schedule (3x in office per week)
Responsibilities:
- Own the full lifecycle of network implementations - new provider group and network roll-outs, file implementations, client renewals, and organizational initiatives - from contract execution through go-live, across all service lines.
- Lead the handoff from Network Growth, facilitating internal and client-facing calls covering referrals, claims, billing, and points of contact, while building and managing project plans and a tracking system to keep every launch on schedule.
- Confirm contract and specialist records are accurate, then send the official go-live handoff to the client and receiving Provider Success Manager once qualification and payment setup criteria are met.
- Continue qualification support for 30 days and monitor claims submission and payment accuracy for up to 90 days post-launch, partnering with Provider Success Managers on any issues.
- Serve as the primary point of contact for implementation projects and client customization needs, coordinating across departments to gather and meet requirements.
- Provide regular status updates to leadership on progress, risks, and milestones, and build strong client relationships grounded in a client-centric approach.
- Provide guidance across teams supporting provider implementation and network integration.
- Maintain and evolve the Network Implementation SOP, process flows, and templates so the team delivers consistently as volume and complexity grow.
- Own QA of all client launch deliverables and develop trackable metrics to measure launch success.
Requirements:
- Bachelor's degree and 5+ years of relevant experience, with a demonstrated ability to collaborate across multiple departments, manage various key stakeholders, and thrive in a matrixed organizational structure and a fast-paced, high-pressure, start-up-like environment.
- Excellent problem-solving, decision-making, organizational, and verbal/written communication skills, including strong attention to detail and the ability to multitask as a motivated, collaborative team player with a positive attitude.
- Proficiency with project management tools (e.g., Microsoft Project, Jira, Monday.com, Salesforce).
- Preferred: prior experience working directly with provider groups, practice administrators, or clinical operations teams, along with familiarity with provider credentialing, qualifications, or network enrollment workflows.
- Preferred: exposure to provider-facing technology platforms (portals, EMRs, or similar go-live environments) and prior management or influence experience with colleagues and/or associates.
Strong Candidates will:
- Move Fast: Acting with urgency to respond to client and business needs
- Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
- Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
- Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
- Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
- Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals
Benefits- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Compensation: Base salary range: $90,000-$110,000, depending on relevant experience, location, and qualifications.
About You:- You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
- INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
- You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
- Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
- You thrive in a Team Environment. Collaboration is key in innovation and creating change.
