Bachelor's Degree or equivalent work experience preferred.
2+ years of management experience in parking, hospitality, valet, or a comparable service operation.
Strong hotel valet and hospitality operations management experience is highly preferred.
Commercial garage management experience, including monthly and transient parking operations, is preferred.
Proficiency with Excel, Word, PowerPoint, and Microsoft Office applications; familiarity with parking and access-control systems is preferred.
Responsibilities
Lead, coach, and develop on-site managers and parking personnel to foster a culture of accountability and exceptional service.
Oversee daily operations of the commercial garage, including billing, access credentials, and facility conditions.
Ensure accurate billing and resolve payment issues to prevent revenue leakage.
Apply luxury hotel valet standards to enhance guest experiences and manage traffic flow.
Maintain proactive relationships with clients and resolve concerns to support client retention.
Monitor budgets and prepare financial reports to identify revenue opportunities.
Conduct site inspections and ensure compliance with operational standards.
Benefits
Flexible schedule to accommodate work-life balance.
Opportunity for career growth with potential future hotel assignments.
Supportive work environment focused on employee development.
Engagement in special projects for business growth.
Full Job Description
The Details
Location: Seattle, WA
Schedule: Full-Time, Exempt - Flexible Schedule
Pay: $92K - 100K annual
The Spirit of the Position:
The Operations Manager will initially oversee the opening and daily operation of a commercial parking garage in downtown Seattle, with the potential to assume responsibility for additional luxury hotel valet operations as the portfolio expands. The position requires a service-driven leader with strong hospitality and valet management experience who can also deliver reliable commercial parking operations.
Under regional leadership, the Operations Manager will lead employees, build client relationships, maintain financial and operational controls, and ensure a safe, efficient, and consistently high-quality parking experience. Potential future hotel assignments are not guaranteed.
Principal Job Duties:
Lead, coach, schedule, train and develop on-site managers, supervisors, valet attendants and parking personnel; build a culture of accountability, safety and exceptional service.
Oversee commercial garage operations, including monthly parking accounts, transient parking, access credentials, rates, customer billing, validations, equipment and facility conditions.
Ensure accurate monthly parker records, billing and reconciliations; promptly resolve access, payment and account exceptions and identify opportunities to prevent revenue leakage.
Apply luxury hotel valet service standards to guest arrival and departure experiences, vehicle handling, traffic flow, staffing coverage, service recovery and hotel stakeholder communication when overseeing hospitality locations.
Maintain proactive relationships with property managers, hotel leadership, clients, tenants, customers and vendors; resolve concerns promptly and support client retention.
Manage payroll approvals, labor schedules, overtime, employee performance and coordination with Human Resources in accordance with LAZ policies.
Monitor location budgets, P&L results, revenue opportunities, rate strategies and expenses; prepare required daily, weekly, monthly and annual reports.
Conduct site inspections and oversee PARCS, LPR, access control, parking equipment, maintenance, signage, cleanliness, safety and incident response.
Ensure compliance with contractual requirements, operating procedures, cash-handling controls and applicable LAZ standards.
Develop documented procedures and cross-training plans for recurring operating, billing and administrative responsibilities.
Coordinate event operations, construction impacts, service interruptions and emergency response with clients and regional leadership.
Support business growth, operational planning and special projects for potential additional locations.
Additional related duties as assigned.
Education:
Bachelor's Degree or equivalent work experience preferred.
Experience:
2+ years of management experience in parking, hospitality, valet or a comparable service operation.
Strong hotel valet and hospitality operations management experience is highly preferred and will be a priority in candidate evaluation.
Commercial garage management experience, including monthly and transient parking operations, is preferred.
Experience with financial statements, P&L reporting, budgets, labor management and customer/client relationships.
Proficiency with Excel, Word, PowerPoint and Microsoft Office applications; familiarity with parking and access-control systems is preferred.
Skills:
Ability to work a flexible schedule, including occasional evenings, weekends and emergency operating needs. Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Exceptional guest service judgment and ability to uphold luxury hospitality standard
Strong leadership, coaching, team-building and employee accountability skills.
Ability to manage competing priorities across commercial parking and potential hotel valet operations.
Effective professional communication, client relationship management and service recovery skills.
Sound financial judgment, organizational discipline and attention to operational detail.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
Physical Demands:
Willingness to work in the elements when necessary - heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 50 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
About Laz Parking Ltd, Llc
LAZ Parking is a parking management company headquartered in Hartford, Connecticut. The company was founded in 1981 by three childhood friends and has since grown to become one of the largest parking companies in the United States. LAZ Parking operates over 1.1 million parking spaces in 35 states and 400 cities. The company provides parking management services for a variety of clients, including airports, universities, hospitals, and municipalities. LAZ Parking employs over 17,000 people and had annual revenues of $1.2 billion in 2019. The company is committed to sustainability and has implemented a number of green initiatives, including the use of electric vehicles and the installation of solar panels at some of its parking facilities.
