Operations Manager, CanadaAs we continue to scale our global platform, the Operations Manager, Canada will play a critical role in scaling end-to-end fulfillment and data-driven operations across Canada's eCommerce, wholesale, and logistics channels.
ROLE OVERVIEWThe Operations Manager, Canada provides strategic direction and day-to-day oversight across the full spectrum of Canada operations - including wholesale, eCommerce, drop ship, make-to-order (MTO), third-party distribution (3PD), third-party logistics (3PL), hot market fulfillment, transportation, inventory control, customs and cross-border compliance, and capacity planning. This role owns real-time order visibility, daily fulfillment strategy, and the operational data pipelines that drive activity across all partners, while building the reporting and analytics ecosystem that enables proactive, data-driven decision-making at all levels. The Operations Manager, Canada delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
HOW WILL YOU DRIVE IMPACTSuccess is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Cross-Functional Leadership:
- Partner with internal US-based teams across Supply Chain, Sales, Operations, Logistics, Transportation, and IT to ensure alignment and end-to-end operational continuity across the Canada business unit.
- Liaise with sourcing, production, customer service, and traffic teams to ensure product flows seamlessly from the US to Canada and intra-Canada, managing order maintenance across finished goods and components to prevent service disruptions.
- Provide clear direction to all vendors and fulfillment partners on production scheduling priorities, capacity constraints, and operational expectations.
People Leadership:
- Build the analytical infrastructure and internal capability needed to position the Canada Operations team for scalable growth, embedding a continuous-improvement culture through KPI frameworks and visual dashboards.
- Assume full ownership across all operational areas over time, leading with conviction, intellectual curiosity, and consistent composure under pressure.
Fan & Customer Impact (Obsessed with Fans)
- Own end-to-end fulfillment execution and real-time order visibility across all Canada channels - eCommerce, wholesale, MTO, drop ship, 3PL, 3PD, and hot market - ensuring daily pick/pack/ship activity meets service and accuracy targets.
- Review backorders daily and develop prioritized action plans to fulfill demand with minimal customer and partner impact.
- Maintain consistent and reliable reporting and communication to field teams and all cross-functional partners, ensuring transparency and alignment across the operation.
- Partner with Planning, Sales, and Finance to develop demand forecasts and supply chain capacity plans that support sustainable fan-first fulfillment.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Apply advanced analytics to large data sets to surface fulfillment inefficiencies, inventory risks, and capacity constraints - translating findings into clear, actionable recommendations.
- Design and implement AI-powered tools, automated reporting bots, or workflow automation solutions to reduce manual processes and surface operational insights in real time.
- Propose and implement solutions to complex inventory and fulfillment challenges, identifying system enhancements and collaborating with IT on inventory reconciliations between platforms.
- Develop and deliver a full operational reporting ecosystem - including KPI scorecards, inventory health dashboards, and exception-based reporting tools - that drives accountability across all partners and leadership levels.
Ownership & Execution (Determined & Relentless Mindset)
- Own cross-border shipment documentation and compliance integrity, serving as the primary accountability point for customs accuracy, duty classification, and regulatory adherence.
- Execute weekly warehouse replenishment based on sales velocity and inventory needs across the Canadian supply chain (Finished Goods and Raw Materials), and manage inbound purchase orders end-to-end with proactive exception management.
- Identify and react to fast and slow sellers, developing action plans to optimize inventory positions and minimize liability across all channels.
- Serve as the primary operational systems owner and technology liaison - driving adoption, resolving failures, managing reconciliations, and reducing dependency on IT.
AI & DIGITAL CAPABILITYWe are building a future-ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes
- Use data and digital tools to inform decisions and enhance performance
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working
- Contribute to a culture of innovation and continuous improvement
CAPABILITIES & EXPERIENCE YOU BRINGRequired Qualifications:
- 3-5 years of experience within variations of buying, planning, and supply chain or operations, with 2+ years of preferred experience in distribution.
- Advanced proficiency in Microsoft Excel, including Power Query, pivot tables, complex modeling, and large data set analysis, alongside above-average proficiency in data warehouse and business intelligence tools such as Power BI or similar platforms.
- Demonstrated experience designing AI-powered tools, automated reporting bots, or workflow automation solutions (e.g. using Claude, ChatGPT/Copilot integrations, or similar platforms) to reduce manual processes and surface operational insights.
- Strong business and financial acumen, with the analytical rigor to translate complex data into prioritized, actionable recommendations across inventory, fulfillment, and capacity planning.
- Direct experience with cross-border logistics, customs compliance, duty classification, and regulatory adherence within a Canada-US or international supply chain environment.
- Broad cross-functional exposure with the ability to navigate complexity rapidly - operating effectively across Supply Chain, Sales, Logistics, Transportation, IT, and Finance stakeholders.
- Strong interpersonal and organizational skills; a collaborative team player who is solution-driven, results-oriented, and able to maintain focus and composure in a fast-paced environment.
Education:
- University or college degree, preferably within business or commerce.
WORK LOCATIONHybrid: The primary place of performance of this role is the Company's office located in
Toronto, Canada, subject to the Company's current hybrid work policy.
