OverviewWe are looking for a motivated Operations Engineer to support day-to-day operational activities, maintain system health, and assist in resolving technical issues across the enterprise.
This role involves hands-on support, system monitoring, maintenance work, and troubleshooting. The Operations Engineer helps maintain stable operations by identifying issues early, correcting problems quickly, and contributing to process improvement.
This is a fully remote position that offers a competitive salary range of $84,000 to $100,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.
Responsibilities- Monitor systems, applications, and infrastructure to ensure high availability and proactively identify issues before they affect operations.
- Respond to alerts, incidents, and outages, serving as Incident Manager when needed and coordinating with other teams to resolve complex problems.
- Perform troubleshooting across Windows servers, virtual desktops, cloud environments, and enterprise applications, resolving hardware and software issues and working with vendors when appropriate.
- Complete routine maintenance tasks such as system checks, patching, log reviews, and backup verification, and support enterprise backups using Commvault.
- Assist in the administration of servers, storage, network components, and cloud resources while managing user access and basic configuration tasks.
- Optimize the performance of on-prem and cloud systems and use tools like New Relic to track system health and application performance.
- Develop automation scripts using PowerShell, Python, and other scripting languages to streamline repetitive tasks and implement configuration management tools for consistency and repeatability.
- Create and maintain clear documentation for incidents, processes, configurations, and troubleshooting procedures, and ensure corrective actions prevent recurrence.
Qualifications- Strong understanding of IT infrastructure components, including servers, networks, and storage.
- Strong attention to detail and consistent documentation habits.
- Knowledge of scripting languages (e.g., PowerShell, Python).
- Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
- Experience with IT service management frameworks.
- Experience with cloud platforms such as AWS and Azure.
- Experience with virtualization technologies such as Azure VDI.
- Experience with monitoring and alerting tools such as New Relic.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Extensive expertise in the Windows operating system.
- Strong troubleshooting skills with the ability to resolve issues independently without unnecessary escalation.
- Solid analytical and problem-solving abilities.
- Clear and effective communication skills.
- Experience working within IT service management frameworks such as ITIL.
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