Job Description

The Operations Claims Processing Manager is responsible for leading all Medicaid Claims Processing operations and serves as the primary point of contact for claim-related operational functions. This role provides leadership and oversight for Claims Resolution, Drug Rebate activities, Medical Policy, Financial Transactions, and Data Entry operations.

The ideal candidate is an experienced Medicaid operations leader with a strong background in claims processing, regulatory compliance, performance management, and operational excellence. This individual will drive process improvements, ensure SLA and KPI achievement, and maintain compliance with CMS regulations and Medicaid State Plan requirements.

This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.

Key Responsibilities

• Serve as the primary point of contact for all Medicaid Claims Processing operations.
• Manage and oversee Claims Resolution, Drug Rebate operations, Medical Policy, Financial Transactions, and Data Entry functions.
• Define, implement, and maintain operational policies and procedures.
• Identify opportunities for operational improvement and drive process enhancement initiatives.
• Lead, coach, and develop claims processing teams and operational staff.
• Ensure adherence to established operational processes, policies, and compliance requirements.
• Monitor and manage operational tools and systems to support efficient claims processing.
• Own and drive achievement of operational Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Analyze operational performance metrics and produce reports for leadership and stakeholders.
• Serve as the primary point of contact regarding CMS regulations, Medicaid policies, and State Plan requirements.
• Partner with internal and external stakeholders to ensure accurate and timely claims processing.
• Manage escalated operational issues and implement corrective actions as needed.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, Business Administration, or a related field; or equivalent combination of education and experience.
• Minimum of eight (8) years of experience managing Medicaid claims processing operations or major healthcare payer claims operations.
• Demonstrated experience leading claims processing teams and complex operational functions.
• Strong knowledge of Medicaid claims processing, reimbursement methodologies, and healthcare operations.
• Experience managing operational metrics, SLA performance, and KPI reporting.
• Excellent written, verbal, and presentation communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to thrive in a fast-paced, high-volume, and high-pressure environment.
• Must complete a background check that includes fingerprinting.

Preferred Qualifications

• Experience supporting Medicaid programs or government healthcare contracts.
• Knowledge of CMS regulations, Medicaid policy, and state healthcare requirements.
• Experience with claims adjudication, provider reimbursement, and financial transaction operations.
• Proven track record of implementing operational improvements that increase efficiency and quality.
• Experience presenting operational results to executive leadership and government agency stakeholders.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $77,770-101,000.

About the Team