5+ years of management experience in a relevant field
2+ years of experience in the logistics industry
Strong understanding of operational performance metrics
Proven ability to drive continuous improvement initiatives
Experience in labor/resource planning and operational standardization
Responsibilities
Serve as the primary contact for operational leaders on performance initiatives
Communicate operational performance metrics and results across all levels
Collaborate with the Operational Excellence team on core activities
Engage in labor planning and advise on best practices for efficiency
Drive labor efficiency by analyzing operational issues and their impacts
Align operational performance with business and account strategies
Manage performance statistics analysis to improve metrics
Benefits
Medical, Dental, and Vision coverage
Prescription drug coverage
Discounted Stock Purchase options
General Bonus Plan
Generous Paid Time Off (PTO) policy
Full Job Description
The Operational Performance General Manager role has a national salary range of $85,000- $150,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.
Job Description
To ensure the delivery of consistent operational processes and results for all sites and accounts within the sector while managing the activities related to operational performance. Utilize the guidance provided by the Operational Excellence Team and Operations to drive consistent performance metrics and activities that optimize site performance. Actively participate and champion operational performance activities within your site and partner with the sectors and region to align and share best practices.
Primary point of contact for operational leaders in regards to operational performance and related initiatives (labor/resource planning, operational standardization, continuous improvement and operational management systems
Effectively communicate operational performance throughout the hierarchy, including actions, results, and initiatives to/from customer, to/from sites
Actively engage with the Operational Excellence team for guidance on the execution of core OE activities at a single site or multi-site level. This includes execution of management system or program requirements, site level trainings and SOPs, site assessments and reporting.
Focus on site or multi-set/ sector labor planning model, inclusive of all tools and analytics. Engage, train and advise operational analysts and site lea leaders on the use of the model and analytics. Advise on best practices and utilize reporting as a means to monitor and reinforce the effectiveness efficiency that labor planning optimization can provide.
Drive labor efficiency and savings by understanding the impacts operational issues have and communicate with the site leadership teams on how these issues impact overall efficiency planning and ultimate savings to the P&L
Work with operational leaders to ensure operational performance's disciplines align with business and account strategies
Manage the analysis of performance statistics and ensure strategy to drive metric improvement
Primary sponsor of projects related to operational performance and key project initiatives
Responsible for managing internal projects related to the overall performance of your site(s).
Champion continuous improvement process initiatives across customer sites and sector as appropriate
Communicate and educate associates on the understanding of operational performance and the manner in which they contribute
Required Education and Experience
5+ years management experience
2+ years logistics industry experience
About DHL Group
DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
