The Network Support Engineer has responsibility for support, configuration and operation of the firm's data and voice services. The successful candidate will join a global team of Network and Telephony staff that provide and manage infrastructure in Europe, Asia and the U.S. Local and Wide Area Network Services for both IP and Fibre-Channel environments.
- Firewall Infrastructure based services.Secure Financial Services, Market Data Services, Information Tech Services and Internet Services
- Internet Access and Proxy Server Services
- WAN Acceleration Services
- Remote Access Services
- Load Balancing Service
- Wireless Access Services
- IP Addressing Services
- Fixed and Mobile Telephony Services
- Voicemail and Fax Services
- Voice Recording Services
- Telephony based Dealer Platform Services
Key Responsibilities, Skills and activities:Advanced Networking skills. CCNA to CCNP Level.
Advanced troubleshooting skills
Meeting goals and objectives, managing and tracking activities/tasks
Understanding service concepts, service engineering and service delivery
Assists in defining the support plans for our global voice, data, video and wireless networks and helps establish the policies, standards, procedures and methods to achieve same.
Technical Knowledge and Skills
Networking and Communications: Good understanding of the interaction between networks, e.g. Topological design, IP Addressing, Routing protocols.
Telecommunications Protocols: Proficient in the operation of networking components. Key Protocols: TCP, UDP, ICMP, SNMP, OSPF, BGP.
Operational/Service Architecture: Good familiarity with the IT infrastructure (hardware, databases, operating systems etc.), IT applications and change management processes used within the firm.
REQUIREMENTS: Education and Experience - Degree in computer science with an emphasis on technical IT
- 2-3 years' experience in voice, data, video and wireless network infrastructures and services in a complex corporate environment.
- Has extensive knowledge, both theoretical and practical, of a wide range of communications systems, networks, and software, hardware and carrier services.
