Job DescriptionThe National Sales Manager - Caesars Entertainment will have responsibility for supporting the Meeting and Convention Sales team in achieving the company's financial goals through business discovery, contract negotiation, customer engagement and client experiences. This will include soliciting and solidifying business, and the management of customers while they are in region for site inspections, industry and customer events and/or on-site for their program. The National Sales Manager - Caesars Entertainment will report to the Director of Sales and have responsibility for the Midwest US Territory.
Responsibilities- Solicit and solidify business opportunities within your assigned market segment.
- Conduct site inspections for self as well as team members. Engagement includes initial communication and planning call with client or represented sales manager, details associated with ground transportation, hotel accommodations/upgrades, customized amenities, restaurant and show reservations and any other details that would support a competitively differentiated experience for the customer(s) to help win the business.
- Document all aspects of the customer's experience in Salesforce including feedback and follow up steps for self or for the respective sales manager.
- Create opportunities to build stronger relationships with group/meetings customers by entertaining them when they are on location on business and not necessarily tied to a site inspection. Opportunities may include hosting guests at a meal or show.
- Work in conjunction with Meeting Operations to attend pre-cons, plan daily meet and greets and entertainment of customers while on-site for their programs to ensure customer expectations are exceeded to secure the next opportunity.
- Assist in development and execution of key customer and industry events assigned that take place in Midwest Territory, such as travel and tradeshow opportunities within our Caesars travel schedule, as well as partnering with our representing Visitors and Convention Authorities/Bureaus.
- Represent Caesars Entertainment on assigned travel opportunities that represent your market.
- Effectively communicate property, competitive market and destination updates to Sales Leadership/Property Management to best represent Caesars within our destination.
- Build strong relationships with meeting operations to further build knowledge of property details and deliver-on customer commitments.
- Utilize the CRM (Salesforce) to document all aspects of communication with the customers including site inspection plans, feedback and follow up steps from on-site experiences, preferences and more.
- Ensure expense reports are completed and submitted by specific due dates.
- Able to negotiate and understand contract language
Qualifications- Proven experience selling hospitality to a diverse set of customers.
- Established customer base.
- Extensive experience of managing an In-Market sales force working remotely.
- A track record of consistent performance and accountability using multiple sales approaches and managing complex sales in a diverse group of customers.
- Excellent oral, written, verbal communication, interpersonal and presentation skills required.
- BA/BS degree preferred but not required.
- 2+ years of prior Hotel Meeting Sales Experience preferred.
ADDITIONAL REQUIREMENTS - Neat and professional appearance.
- Ability to act quickly and exercise good judgment under pressure/conflict situations.
- High volume, fast paced, frequent interruptions.
- Must be enthusiastic, efficient, and work well with co-workers and management.
- Long hours involved, flexible working hours, and available on weekends and holidays.
- Must be able to travel.
- Must be 21+
