3-5+ years of Dynamics 365 F&O consulting and support experience, particularly in Supply Chain Management.
Familiarity with other D365 F&O functional areas or ERP products like Finance or HR is preferred.
Experience in a consulting firm is a plus but not mandatory.
Relevant Dynamics 365 F&O/AX certifications will strengthen your application.
Strong communication skills, with experience in process analysis and design.
Responsibilities
Act as a trusted advisor for D365 F&O Managed Services engagements, balancing support and project work.
Analyze customer needs to provide application expertise in key business areas.
Streamline business processes for increased ROI using Dynamics 365 F&O.
Train client staff on day-to-day ERP activities post-implementation.
Troubleshoot issues and replicate them in a development environment.
Use effective communication to resolve technology issues with clients and colleagues.
Apply Microsoft Dynamics Sure Step Methodology for timely solution deployment.
Benefits
Flexible hybrid work arrangement allowing location anywhere in Canada.
Opportunity to work on diverse client engagements and projects.
Access to professional development and learning opportunities.
Inclusive and engaging work environment focused on talent retention and attraction.
Chance to contribute to an innovative workplace through digital tools and strategies.
Full Job Description
BDO Digital is currently looking for a Microsoft Dynamics 365 F&O Senior Functional Consultant to join our growing Solution Operations (Managed Services) Practice on either a full-time permanent or contract basis, with a flexible hybrid work arrangement. This is a new role that can be located anywhere in Canada, and the individual will own the following responsibilities:
Act as a trusted advisor to external customers and BDO project teams in support of client D365 F&O Managed Services engagements, with an approximately 75% support and 25% project-based focus
Analyze customer business needs and objectives and provide in-depth application expertise in targeted business areas
Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations, Enterprise Edition suite
Provide training to client staff to perform day-to-day activities in support of ERP implementations
Troubleshooting issues and reproducing the issues in a separate development environment
Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
Apply Microsoft Dynamics Sure Step Methodology to assist customers in deploying the solutions in a timely and effective manner
How do we define success for your role?
You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development
Your experience and education
Minimum 3-5+ years of Dynamics 365 F&O managed services consulting and support experience, with strong expertise in the Supply Chain Management functional area
Knowledge of one or more other functional areas of D365 F&O or an another ERP product, such as Finance, Sales or Talent/Human Resources, is preferred
Previous experience working with a consulting firm is an asset but not required
Dynamics 365 F&O /AX certifications in the relevant business disciplines will be considered in our selection process
Self-motivated, articulate, and able to inspire audiences
Process analysis, redesign, and documentation experience
Experience in working on functional design, configuration, and process alignment with a detailed understanding of Finance concepts and general module functionality.
Knowledge of ITIL principles or working in Operational environment.
Self-motivated, articulate, and able to inspire audiences
Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity.
Highly organized and able to work well under pressure both from clients and from team members.
Flexible and adaptable to change. We implement change for diverse clients on a daily basis.
Self-motivated. Learning new skills without prompting is expected.
Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team.
The expected range of compensation for this role is $84,000 - $128,000 annually.
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About BDO Canada LLP
BDO Canada LLP is a leading accounting and advisory firm that provides a wide range of services to clients across Canada. The firm offers audit and assurance, tax, advisory, and consulting services to clients in various industries, including manufacturing, retail, real estate, and technology. BDO Canada LLP is part of the global BDO network, which operates in over 160 countries and employs over 80,000 people. The firm is committed to providing exceptional client service and helping clients achieve their business objectives.
