Microsoft 365 Engineer/Administrator

Job Description:

The American Red Cross is seeking a detail-oriented and solutions-focused Microsoft 365 Administrator to join our team. This is a fully remote position and may be based anywhere in the United States, but must be able to work East Coast hours.  The ideal candidate has strong problem-solving skills, technical expertise in the Microsoft 365 environment, and a commitment to delivering exceptional support and system administration.

WHAT YOU NEED TO KNOW

The Microsoft 365 Engineer/Administrator plays a critical role in supporting the American Red Cross's business and IT teams by ensuring the reliability, security, and effectiveness of Microsoft 365 services. Working with customers of varying technical backgrounds, this position provides end-user support, troubleshoots and resolves simple to complex technical issues, and delivers solutions within established service level expectations. As a member of the Microsoft 365 support team, the incumbent administers, monitors, and optimizes cloud-based systems, applications, and services across the Microsoft 365 environment.

This role is responsible for supporting the design, implementation, maintenance, and continuous improvement of Microsoft 365 technologies, with a focus on administration, troubleshooting, security, monitoring, reporting, documentation, and user enablement. The ideal candidate will possess strong analytical and problem-solving skills, a solid understanding of Microsoft cloud technologies, and the ability to collaborate effectively with diverse customers and cross-functional IT teams to support the Red Cross mission.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Responsibilities):

·  Administer, maintain, and support Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies.

·  Troubleshoot, diagnose, and resolve a wide range of technical issues for end users, providing timely and effective support while meeting established service level agreements (SLAs).

·  Manage, track, and document incidents, service requests, and problem records through the Service Management platform, ensuring compliance with Change Management processes and procedures.

·  Participate in an on-call rotation to provide after-hours support for critical and high-priority incidents.

·  Develop and maintain PowerShell scripts and automation solutions to streamline Microsoft 365 administration, reporting, and operational workflows across Exchange Online, SharePoint Online, Microsoft Teams, and other M365 services.

·  Utilize Microsoft Graph and related APIs to automate processes, integrate services, and improve operational efficiency.

·  Investigate recurring issues, perform root cause analysis, and implement corrective actions to prevent future incidents.

·  Monitor service health, system performance, security alerts, and usage trends across the Microsoft 365 environment.

·  Generate reports and dashboards using PowerShell and available Microsoft 365 reporting tools to provide operational insights and support decision-making.

·  Analyze monitoring and utilization data to optimize performance, improve resource allocation, enhance user experience, and maintain highly available and cost-effective services.

·  Implement automation and process improvements that reduce manual effort, increase consistency, and improve service delivery.

·  Manage user identities, roles, permissions, and access controls within Microsoft Entra ID (Azure AD) and Microsoft 365 workloads.

·  Support security and compliance initiatives by enforcing organizational policies, monitoring access, and helping safeguard sensitive data and systems.

·  Create and maintain technical documentation, architecture diagrams, operational procedures, user guides, FAQs, and training materials.

·  Educate and support users on Microsoft 365 tools, best practices, and productivity features to promote adoption and effective use of technology.

·  Collaborate with IT teams, vendors, and business stakeholders to support projects, system enhancements, and ongoing operational needs.

·  Stay current with Microsoft 365 roadmap updates, emerging technologies, industry best practices, and evolving security standards, recommending improvements where appropriate.

WHAT YOU NEED TO SUCCEED: (Qualifications)

Education: Bachelor's degree required or equivalent combination of education and related experience required. Information Systems, Computer Science, or related field preferred.

Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required.

Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.

.* A combination of the candidate’s education and general experience satisfies the requirements, so long as the total years equate to the description’s minimum education and general experience years combined (Management experience cannot be substituted).

WHAT WILL GIVE YOU THE COMPETITIVE EDGE: 

·       Exceptional customer service skills.

·       Exemplary written and communication skills, and a proven record of high-quality work.

·       A solid understanding of the Microsoft 365 suite and technology stack, including components like SharePoint and Teams.

·       Proficiency with PowerShell, Python, Bash, or similar scripting languages.

·       A solid foundation in problem-solving and technical skills, including experience in hardware, software, networking, and systems engineering.

·       Understanding the IT Infrastructure Library (ITIL) framework, including service request management, incident management, problem resolution, and change management.

·       Experience using IT Service Management platforms, such as ServiceNow or Jira Service Management; Easy Vista ITSM experience is a plus.

SALARY INFORMATION:

The salary range for this position is $81,000- $92,000.

Note that American Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary include your specific skills, the number of years of experience you have, and comparisons to other employees already in this role.

BENEFITS FOR YOU: 

 As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

·       Medical, Dental, and Vision plans

·       Health Spending Accounts & Flexible Spending Accounts

·       PTO: Starting at 15 days a year; based on the type of job and tenure

·       Holidays:  11 paid holidays comprised of six core holidays and five floating holidays

·       401K with up to 6% match

·       Paid Family Leave, Employee Assistance

·       Disability and Insurance: Short + Long Term

·       Service Awards and recognition

Apply now!  Joining our team will provide you with the opportunity to make your career a force for good!