Software & Services Marketing Operations & AI LeaderMissionBuild and scale the AI-enabled marketing operating system for the Software & Services Division, enabling data-driven growth, operational excellence, automation, and measurable business impact.
This role will serve as a strategic partner across Marketing and Commercial Operations, leading key transformation initiatives while building the data, AI, governance, and operational capabilities needed to bring a complex global organization together.
Key Responsibilities- Lead strategic, cross-functional transformation initiatives across Software & Services Marketing and Commercial Operations, establishing clear priorities, roadmaps, milestones, and accountability.
- Serve as a trusted partner to leadership, bringing structure, visibility, and disciplined program management to a portfolio of critical transformation programs.
- Define and drive the AI roadmap, identifying high-value use cases that improve productivity, customer insights, content, personalization, decision-making, and business performance.
- Establish a unified data and analytics framework, connecting data across teams and systems to enable trusted reporting and end-to-end performance visibility.
- Drive the development of integrated dashboards and analytics capabilities across the Software & Services portfolio.
- Establish scalable operating models, governance, data standards, processes, and best practices.
- Identify opportunities for workflow automation and emerging technologies that improve efficiency, speed, and scalability.
- Partner across Digital, IT, Data, Revenue Operations, Customer Success, Marketing, and Commercial Operations to enable transformation and adoption.
- Influence and align stakeholders across a complex, global organization while helping teams successfully navigate change.
What We're Looking For- Significant experience across AI, data and analytics, digital transformation, business operations, or program/project management.
- Demonstrated AI acumen and experience translating AI capabilities into practical business use cases and measurable outcomes.
- Strong data and analytics experience, including working across complex systems, data sources, reporting environments, or dashboards.
- Demonstrated success leading large-scale, cross-functional transformation or integration initiatives.
- Strong program management skills with the ability to manage multiple strategic initiatives simultaneously.
- Executive presence and strong communication, stakeholder management, and influencing skills.
- Ability to operate effectively in a global, matrixed, and evolving environment.
- Experience within a software, SaaS, technology, or services organization is preferred.
- Marketing experience is a plus, but not required. Candidates with strong backgrounds in AI, data, transformation, technology, commercial operations, or adjacent functions are encouraged to apply.
Success MeasuresSuccess will be measured through:
- Execution and impact of strategic transformation initiatives
- AI adoption and measurable business impact
- Data quality and performance visibility
- Automation and productivity improvements
- Operational efficiency and speed
- Adoption of standardized processes and governance
- Stakeholder alignment and global adoption
What's in it for me?- Lead a high-visibility function that directly impacts marketing effectiveness and business growth
- Shape the technology strategy that powers customer engagement and campaign success
- Work with a team that values expertise, collaboration, and forward-thinking innovation
- Access to professional development and opportunities to stay ahead of MarTech evolution
Bring your MarTech expertise to a role where you'll make a measurable impact - apply today!
