11/4/26
Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 89283
This job will continue to be posted until at least 11/11/26. If interested, please apply prior to this date.
Job Description
What you'll doThis list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Lead a team of Team Leads overseeing domestic and international corporate instructors for Airports, Contact Centers, and Cargo training delivery.
• Provide coaching and conduct classroom evaluations to ensure facilitation excellence and instructor development.
• Implement structured onboarding, course qualification, and certification frameworks to maintain consistency and readiness across instructional teams.
• Define and monitor KPIs; maintain dashboards to track training effectiveness, instructor performance, and learner outcomes.
• Drive innovation in training delivery through digital platforms, AI-enhanced learning tools, and immersive simulations
• Manage cross-functional training projects using Agile or PMI-based methodologies to ensure timely execution and measurable impact
All you'll need for successMinimum Qualifications- Education & Prior Job Experience• Bachelor's Degree or equivalent experience
• 5+ years in training delivery, instructional leadership, or customer care operations
• Strong track record of relationship management and cross-functional collaboration
• Ability to manage multiple priorities and make sound decisions under pressure
Preferred Qualifications- Education & Prior Job Experience• Experience supporting frontline airport, contact center, and cargo teams
• Background in developing training strategies or managing training programs
Skills, Licenses & Certifications• Strong knowledge of adult learning principles and instructional design
• Certification in training delivery or instructional facilitation (e.g., ATD, CPTD, or equivalent)
• Comfortable driving change and continuous improvement in training delivery
• Proficient in Microsoft Office Suite and collaboration tools (e.g., Asana)
What you'll getFeel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
