Bachelor's Degree or equivalent experience required
5+ years of experience in forklift repair or related industry preferred
3+ years of leadership experience preferred
5+ years of training facilitation and training experience preferred
Strong presentation and communication skills
Responsibilities
Oversee the delivery of technical training programs to meet business needs
Collaborate with operations leaders to identify and assess training needs
Communicate training plans and updates clearly across the organization
Support trainers in evaluating participant performance
Track training completion and maintain accurate records for compliance
Lead and develop a team of Technical Trainers for consistent delivery
Stay current on training trends and recommend improvements
Benefits
Paid travel expenses for up to 75% travel
Opportunities for professional development and team leadership
Support for blended learning approaches in training
Collaboration with OEMs and third-party providers for specialized sessions
Engagement with cross-functional teams to influence training effectiveness
Full Job Description
POSITION PURPOSE:
The Manager, Technical Training is responsible for overseeing the technical training programs across the business unit. This role ensures training aligns with original equipment manufacturer (OEM) requirements, supports operational goals, and enhances technician capabilities. Lead a team of Technical Trainers, coordinate training schedules, and ensure consistent delivery and tracking of training activities. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Oversee the delivery of technical training programs to meet business needs and comply with OEM standards.
Collaborate with operation leaders to identify and assess training needs across the organization.
Communicate training plans and updates clearly across all levels of the organization.
Support trainers in evaluating participant performance and ensure training content remains relevant and effective.
Provide feedback to leadership on team member participation and skill development opportunities.
Coordinate with OEMs and third-party providers to arrange specialized training sessions.
Manage training schedules, class offerings, and logistics to ensure smooth execution.
Track training completion and maintain accurate records for compliance and reporting
Stay current on training trends and recommend improvements to enhance program effectiveness.
Lead, coach, and develop a team of Technical Trainers to ensure consistent and high-quality training delivery.
Perform other related duties as assigned.
minimum qualifications
Basic Knowledge & Competencies:
Strong presentation, verbal and written communication skills, with the ability to convey technical concepts clearly
Skilled at managing multiple priorities in a fast-paced environment and meeting tight deadlines.
Proven track record of building relationships across all levels of the organization.
High attention to detail and accuracy in documentation, scheduling, and reporting.
Broad exposure to blended learning approaches, to include classroom and e-learning
High competency in the areas of: adult learning principles, decision-making, time management, and customer focused training delivery.
Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Previous Experience/Education:
Bachelor's Degree or equivalent experience required
5+ years' experience in forklift repair or related industry preferred
3+ years' leadership experience preferred
5+ years' of training facilitation and training experience preferred
Experience designing instructor-led training and evaluating learning outcomes
Demonstrated ability to assess and manage vendor partnerships for training delivery
PHYSICAL REQUIREMENTS
Standing, walking, lifting, twisting and bending on a frequent basis
