Position Summary:The Commercial Education Manager ('Manager') is responsible for the development, implementation, and adoption of the training program within Caris Life Sciences, ensuring peak performance of the commercial group toward achieving the desired company goals and metrics. The Manager will report to the Director of Training and work closely with the other members of the Commercial Education Team, the Sales Leadership Team, Marketing, field-based personnel, and other departments to maintain a high level of communication, uncover needs, and create a strategy for constant improvement.
Job Responsibilities:Knowledge and Skills
- Development, management, and deployment of core curriculum for new hires to the organization.
- Design (creates agenda and training materials) and facilitate training classes as necessary.
- Regularly assess the performance of the commercial team and seek to identifies regional, national, and role specific training needs and competency gaps and collaborate to devise a training plan(s) for improvement.
- Organize, lead, and present virtual and in-person trainings when requested.
- Field travel with members of the commercial team to learn about field challenges that can be supported by training as well as provide just in time coaching feedback to field team personnel and their supervisor.
- Collaborate with Learning & Technology vendors.
- Maintain a general understanding of the company's core products, systems, and processes to develop training in any of these areas.
- Handle multiple simultaneous projects, prioritize to meet tight deadlines, and demonstrate calmness in times of uncertainty and under stress.
- Apply strategic and creative thinking.
- Use Ms Word, Ms Excel, PowerPoint, and other tools when necessary for the creation of visually and verbally engaging training materials and reports.
- Create clear, well written, grammatically correct communications and training documents.
- Continuously explore, assess, and present cutting edge tools and industry trends to enhance the effectiveness of the Commercial Education department.
- Measure and report effectiveness of training programs toward pre-defined goals.
Collaboration and Teaming
- The Manager will work closely with other members of the Commercial Education Team and Senior Management throughout Caris to share and receive information and ideas from all levels of the organization in order to achieve the desired results.
- Work within a group setting and take a personal sense of responsibility for group performance.
Other
- Submit all necessary paperwork, including travel itineraries, activity reports, monthly reports and expense reports, as required, accurately and in a timely manner.
- Perform other related duties as assigned.
Required Qualifications:- Training and development experience in a biotech or healthcare related field.
- A minimum of 3 years' experience in a healthcare sales.
- Experience successfully coaching others.
- Proven ability to effectively present to small and large audiences.
- Must be a self-starter requiring little supervision.
- Bachelor's degree from an accredited university.
- Proficient computer skills, which must include: Microsoft Word, Excel, Outlook, and PowerPoint.
- Ability to travel up to 30%
Preferred Qualifications:- Experience in the oncology sales field.
Other:- Some evenings/weekends may be required.
Physical Demands:- Must possess ability to sit and/or stand for long periods of time.
- Employee may be required to lift routine office/training supplies and use standard office equipment.
Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
