Manager, Tender & Contracts Operations

We are currently seeking a Manager, Tender & Contracts Operations (French-English bilingualism strongly preferred) to join our team The pay range for this role is: $123,00.00-$150,00.000 Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate's background and demonstrated capabilities. This position is an existing vacancy within the organization. The Manager, Tender & Contracts Operations is responsible for leading the end-to-end tender and contract lifecycle, ensuring effective execution, governance, compliance, and management of contractual obligations for all business units within Canada. Develops and maintains systems for coordinating information flow regarding tenders, contracts pricing and capacity while continuing to focus on customer and company-wide business priorities. Manages and supports efforts of Product Managers, Business Unit Managers and sales representatives across all business units in relation to GPOs and across all customer types. Job Responsibilities - Fosters a work environment conducive to an engaged team by leading by example and managing according to engagement principles and learnings. - Plans staffing levels and partners with Human Resources to recruit, interview, and select employees for the department. - Provides guidance, direction, coaching, and oversight to department employees to ensure they are properly trained and that resources are used effectively and efficiently. - Directly manages Contracts Department staff, assigns work, and ensures the timely completion of departmental responsibilities. - Proactively monitors relevant markets and tendering channels to identify applicable tender opportunities and bring them forward to the appropriate business units for evaluation and potential product submission. - Leads cross-functional tender submissions, coordinating all required inputs and approvals to ensure complete, accurate, and timely submissions. - Develops a thorough understanding of tender requirements and commercial implications, providing business units with informed insights and proactively identifying opportunities, risks, and key considerations to support sound bid decisions. - Serves as a customer-facing representative for tender and contract matters, participating in meetings with current and prospective customers to understand requirements, address contractual and commercial matters, and support strong customer relationships - Actively gathers market and customer insights through customer interactions, industry conferences, and external engagements, and shares relevant trends, opportunities, risks, and competitive intelligence across the organization. - Conducts a thorough final review of tender submissions prior to release, ensuring all information is complete, accurate, consistent, and compliant with tender requirements. - Ensures all new and existing contract pricing, rebates, chargebacks, and related commercial terms are accurately maintained across all applicable systems, including ERP and contract databases. - Manages the timely communication of tenders, tender awards and losses, and contract renewals to relevant stakeholders. - Partners closely with business units and Legal to ensure contractual terms are clear, comprehensive, commercially sound, and appropriately protect the Company's interests while managing risk. - Owns the end-to-end contract lifecycle management process, ensuring contracts are effectively implemented and managed from execution through compliance, amendments, renewals, and termination. - Actively monitors and addresses contract obligations, milestones, pricing, and associated risks. - Owns and maintains accurate and timely reporting for customers, internal stakeholders, and senior management, ensuring all reporting requirements and deadlines are consistently met. Oversees the contract management system (Salesforce module) to ensure it is maintained in accordance with Company expectations. - Oversees the development and maintenance of standard operating procedures for the Tender and Contracts Operations function. - Maintains professional interactions with key customers, buying groups, and distribution partners, including MDP and McKesson, ensuring all interactions align with Company values. - Leads continuous improvement initiatives by proactively identifying process gaps, inefficiencies, and emerging risks, and implementing sustainable solutions to improve performance and strengthen controls. - Performs other duties as assigned. Qualifications College diploma or undergraduate degree, combined with three to five years of contract administration and/or contract management experience. Prior experience in the healthcare or pharmaceutical industry is preferred. Skills - French-English bilingualism is strongly preferred due to the nature of customer, tender, and contract interactions across Canada. - Excellent leadership skills, with strong written and verbal communication abilities. - Demonstrated customer service orientation and the ability to collaborate effectively with stakeholders at all levels, both internally and externally. - Strong computer proficiency in Microsoft Office and PowerPoint, with advanced knowledge of SAP and experience working with enterprise business systems. - Self-motivated and capable of working independently with minimal supervision. Strong attention to detail, with the ability to manage multiple priorities and adapt to changing workloads. - Excellent organizational, analytical, problem-solving, and continuous improvement skills. Proven ability to follow established standards and procedures while maintaining confidentiality. - Demonstrated ability to analyze and interpret data, conduct investigations, and solve problems independently. Strong business acumen, sound judgment, and advanced critical thinking skills. - Above-average abilities in decision-making, writing, information gathering, document organization, and information retention. Excellent follow-up, project management, and execution skills.