Job Req ID: 30190Job Summary:Supermicro's sales team is looking for a dynamic Manager, Sales Support to assist in supervising our sales support team staff members to assist our Sr. Sales Team in managing customer orders. The Manager, Sales Support will also be a liaison across different functions, provide product information to clients, and other duties. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!
Essential Duties and Responsibilities:- Supervise the work of sales support team (i.e., including directing work and providing necessary training)
- Provide resolution to escalated inquiries from customers unable to be answered by staff members
- Responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents.
- Monitor inventory, follow up ETA with purchasers.
- Act as a liaison between sales, purchasing, production, procurement, and logistics departments.
- Provide assistance for intra-company project coordination between sales and non-sales departments.
- Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns.
- Develop superior customer service relationships with prospects.
- Produce daily reports for clients.
- Be back-up for the manager and team members.
- Additional duties per supervisors request.
Qualifications:- High school diploma required; Associate degree (AA) preferred.
- 8+ years of experience in the technology industry preferred.
- 1-2 years of experience in a supervisory or management role.
- Proven experience with data entry, production scheduling, and order tracking.
- Strong professional communication skills, including phone, email, written, verbal, and presentation abilities; capable of working effectively across diverse teams, cultures, and geographies.
- Demonstrated customer service experience with the ability to interact directly with clients and resolve issues efficiently.
- Consistent track record of meeting or exceeding performance goals.
- Proficient in Microsoft Excel.
- Excellent organizational and time-management skills.
Salary Range$149,000 - $165,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
