Bachelor's degree in risk management, insurance, business administration, finance, or related field, or equivalent experience.
5+ years of relevant experience in risk management, insurance, or claims.
Experience managing claims and collaborating with insurance carriers and vendors.
Proven track record in evaluating workflows and implementing process improvements.
Strong analytical skills with a focus on data-driven decision-making.
Excellent organizational skills with the ability to juggle multiple projects.
Effective written and verbal communication skills for cross-department collaboration.
Responsibilities
Manage key Risk Management activities, including claims administration and incident reporting.
Process monthly invoices related to Risk Management programs.
Support acquisitions by coordinating insurance and Risk Management requirements.
Collaborate with various teams to address risk-related matters.
Guide associates on Risk Management processes and documentation.
Oversee third-party claims from reporting to resolution.
Analyze incident data to identify trends and opportunities for risk reduction.
Benefits
Comprehensive health insurance options.
Retirement savings plan with company match.
Professional development opportunities.
Flexible work arrangements.
Paid time off and holidays.
Full Job Description
Role Overview
As the Risk Management Manager, you'll support the day-to-day operations of the Risk Management function while strengthening the processes, reporting, and controls that support the business. You'll manage claims and risk-related activities, analyze incident and claims data, support insurance and vendor compliance, and identify opportunities to create more efficient, consistent, and scalable workflows.
Risk Management Operations
Manage key Risk Management activities, including claims administration, incident reporting, insurance processes, vendor compliance, and departmental reporting.
Process and oversee monthly invoices related to Risk Management programs and services.
Support acquisitions and dispositions by coordinating insurance and other Risk Management requirements.
Partner with Operations, Legal, Accounting, Procurement, and other teams to address risk-related matters and ensure consistent processes.
Provide guidance to associates and business partners on Risk Management requirements, processes, and documentation.
Claims Management
Manage third-party claims, including vendor damage and resident insurance-related matters, from initial reporting through resolution and recovery.
Coordinate with insurance carriers, adjusters, vendors, residents, and internal stakeholders to facilitate timely claim resolution.
Coordinate liability releases and maintain complete supporting documentation.
Review incident information, scopes of work, claim documentation, and supporting records for accuracy and completeness.
Maintain organized claims records and proactively monitor open matters to drive resolution and recovery.
Process Improvement
Evaluate Risk Management processes to identify opportunities to simplify workflows, reduce manual work, and improve consistency.
Develop standardized processes, templates, tools, and documentation that make Risk Management activities easier to manage and scale.
Identify opportunities to automate recurring tasks and improve how information moves between Risk Management and business partners.
Partner with internal teams to improve systems and workflows supporting incident reporting, claims, insurance administration, and vendor compliance.
Establish controls and checkpoints that improve data quality, documentation, and accountability.
Identify bottlenecks and transition manual or individual-dependent activities into documented, repeatable processes.
Lead or support projects that improve the efficiency and effectiveness of the Risk Management function.
Reporting & Analytics
Prepare recurring claims, incident, liability program, and other Risk Management reports for internal and external stakeholders.
Maintain and monitor claims and incident data to support accurate, reliable reporting.
Analyze data to identify trends, recurring issues, potential loss drivers, and opportunities to reduce risk.
Translate Risk Management data into clear, actionable insights for department leadership and business partners.
Identify opportunities to improve the quality, accessibility, and usefulness of Risk Management reporting.
Qualifications
Bachelor's degree in risk management, insurance, business administration, finance, or a related field, or equivalent professional experience.
5+ years of relevant experience in risk management, insurance, claims, or a related field, with demonstrated responsibility for managing operational processes and competing priorities.
Experience managing claims and working with insurance carriers, adjusters, vendors, and internal business partners preferred.
Demonstrated experience evaluating workflows and implementing process improvements that increase efficiency, consistency, and accountability.
Strong analytical and problem-solving skills, with experience using data and reporting to identify trends, risks, and opportunities for improvement.
Strong organizational skills and attention to detail, with the ability to manage multiple projects and ongoing operational responsibilities simultaneously.
Strong written and verbal communication skills, with the ability to collaborate effectively across departments and organizational levels.
Experience with process documentation, reporting, data management, and operational controls.
Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Outlook.
Multifamily or real estate industry experience preferred.
Project management, workflow automation, or formal process-improvement experience strongly preferred.
