A Little About the RoleThe Manager, Revenue Operations leads a team of revenue operations professionals across all Procare offices and supports every Procare brand. You will develop and analyze the sales process, manage workflow, build the customer pipeline, lead ad-hoc projects, and analyze sales data to improve sales team productivity and maximize the potential of all Procare products.
You will also bring a modern, AI-forward approach to the function, identifying where AI tools, LLMs, and agents can automate manual work and improve decision-making, and providing data-driven recommendations that help drive the business forward.
What you'll do:People Leadership
- Manage, coach, and develop Revenue Operations team members, including hiring, onboarding, goal setting, and performance reviews
- Prioritize and balance team workload across competing requests from multiple brands and departments
- Lead a team distributed across multiple offices, maintaining clear communication, accountability, and a strong team culture
- Create and maintain Revenue Operations SOPs and train team members as needed
Revenue Operations & Analytics
- Build, refine, and monitor key business metrics, including pipeline, bookings, ARR, net retention, churn, and payment attach rate
- Assess historical performance, identify trends, and recommend ways to manage and grow the pipeline
- Collect and analyze sales data to assess operational efficiency and calculate commission payments
- Track monthly quotas and budgets in Salesforce and maintain sales territories
- Analyze, develop, and monitor revenue operations policies and procedures, ensuring alignment with sales strategy across the enterprise
- Support deal approvals, structuring, modeling, and customer proposals
AI & Automation
- Identify and implement opportunities to use AI tools and LLMs to automate manual Revenue Operations work, such as pipeline summaries, data cleanup, commission validation checks, and deal desk support
- Evaluate and pilot AI agents and automation within the sales tech stack (e.g., Salesforce AI features), partnering with the Salesforce Business Systems and Data Platform teams
- Establish guidelines for responsible AI use, including data privacy, accuracy checks, and human review of outputs
- Coach the team to build AI-assisted workflows into daily work and SOPs
Cross-Functional Partnership
- Partner with leaders in Finance, Marketing, and the Growth teams to gather data and insights for improvements, refinements, and ad-hoc projects
- Coordinate with all departments and brands to ensure operational consistency across the Procare family of products
- Advocate for operations issues across departments and help facilitate resolution
- Maintain knowledge of market and competitive intelligence
Systems & Data
- Collaborate with the Salesforce Business Systems team to test, optimize, and administer the sales tech stack
- Work with internal stakeholders and the Data Platform team to define and document data definitions
Ownership & Execution
- Bring a project management mindset: take ownership and help drive work to completion
- Self-start cleanup projects, audits, and process improvements
- A service-minded, high EQ, low ego, collaborative approach to supporting the organization
Our ideal candidate will have:- Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)
- Experience with Salesforce and Salesforce reporting
- Experience leading, mentoring, or managing team members, formally or as a team lead
- Hands-on experience using AI tools (e.g., LLM assistants) to analyze data, draft documentation, or automate recurring tasks
- Independent, analytical thinker with strong organization skills and attention to detail
- Ability to manage multiple projects simultaneously and lead change across brands and teams
- Excellent written and verbal communication; able to collaborate across teams and influence without direct authority
- Bachelor's degree in Finance, Economics, or a related field
- 5+ years' of experience in Sales, Finance, Operations, or Marketing Analysis (or equivalent combination of work experience and education), including people management
- Experience with SaaS metrics (ARR, net retention, churn) and recurring-revenue or payments businesses
- Experience designing or deploying AI agents or workflow automation in a sales or revenue environment, with familiarity in prompt design and evaluating AI output quality
- Salesforce certification a plus
Physical Requirements:- This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
- Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
- Use of computer, telephone, and other office equipment for the greater part of the workday
- Occasional travel may be required for this position
Salary$94,300 - $104,200/year DOE
LocationThis position is based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.
