8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220
About The Role Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car. The Retail & HR Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax's eCommerce & omnichannel transformation.
There are several sub-teams on Retail & HR Strategy who focus on the different parts of the business. As a Manager, you will work with business partners in our Product, Technology, Human Resources and Operations departments to help drive the business forward on a team focused on one of these areas:
- Web Strategy - Works to analyze, understand, and inform priorities to optimize customers' upper funnel search & finance experiences on CarMax's digital properties
- Product Strategy - Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
- Customer Experience Center (CEC) Strategy - Works to ensure CarMax's contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
- Sales Strategy - Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
- Business Operations Strategy - Works to enable a fast & easy process for customers in store when they are ready to transact
- Human Resources (HR) Strategy - Works to improve the Associate experience across CarMax's workforce, guiding decisions on staffing, compensation & benefits, talent development, retention, and more
What You Will Do - Essential Responsibilities - Be a thought leader who helps set the strategic direction for business partners in Product, Technology, HR and Operations
- Partner across the business to ensure the strategy of all teams you support ladders to CarMax's overall vision and strategic plan
- Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
- Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
- Design & analyze tests to evaluate the effectiveness of changes to our products and operations
Qualifications and Requirements Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:
- A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
- Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
- Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
- Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
- Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
- Four or more years of experience in an analytical or strategic role
- Four-year undergraduate degree with strong academic performance
Work Location and Arrangement: This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 4 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will
not be considered for this specific role.
The annual salary for this position is:
$102,100.00 - $163,400.00
May be eligible for bonus and equity.Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
