Capital One Financial Corporation

Senior Process Manager, Data Governance and Pricing

Capital One Financial Corporation • $80K — $92K *
Richmond, VA 23223In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma, GED or equivalent certification
  • 1+ year experience in Microsoft Office or G Suite
  • 2+ years in Business Process Management, Project Management, Relationship Management or Risk Management
  • Bachelor’s Degree or military experience preferred
  • Familiarity with data management and governance frameworks preferred
  • Lean, Agile, Six Sigma, or Project Management certification preferred

Responsibilities

  • Oversee multiple processes, reporting and planning process improvements
  • Collect and analyze process data for sustainable business practices
  • Resolve complex problems by interpreting policies and involving stakeholders
  • Maintain and document formal process documents and project reports
  • Collaborate on larger initiatives and cross-functional projects
  • Coach and train junior project managers on processes
  • Provide customer service and training on specific processes

Benefits

  • Comprehensive health and financial benefits
  • Performance-based incentive compensation
  • Inclusive company culture
  • Access to ongoing professional development and training
  • Flexible work options and support for work-life balance
Full Job Description
Senior Process Manager, Data Governance and Pricing

The Senior Process Manager will join the Data Governance and Pricing (DGAP) team within the Global Payment Networks (GPN) to manage numerous data adjacent risks.  The risks include, for example, the data aspects of Network Conflict Risk (NCR), External Data Sharing (XDS), SCAN Findings, Privacy, Feature and Script Governance, Interchange Fee Prohibition Act, and more.  The candidate will bring a mixture of Data, Risk, and Project Management experience to develop processes, programs and controls to mitigate these risks across GPN.  The ideal candidate will have an understanding of both the associated risk management frameworks and the applicable policies and standards.

Monitor, report and plan process improvement or redesign initiatives, and make recommendations on changes. Collect and analyze data for supporting recommendations and manage formal process documents. Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes.
 

General Responsibilities:

  • Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.

  • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

  • Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.

  • Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

  • Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

  • Coach and train junior PM levels on processes, performance targets and goals

  • Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

  • May perform process or parts of the process as needed

Basic Qualifications:

  • High School Diploma, GED orequivalent certification

  • At least 1 year of experience in Microsoft Office or G Suite

  • At least2years of experience in Business Process Management,Project Management,Relationship Management or Risk Management

Preferred Qualifications:

  • Bachelor’s Degreeor military experience

  • Experience working within established data management and data governance frameworks, including adherence to metadata standards, data quality checks, and data lineage protocols.

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $80,800 - $92,200 for Sr. Process ManagerRiverwoods, IL: $80,800 - $92,200 for Sr. Process Manager


 


 


 


 


 


 


 


 


 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

About Capital One Financial Corporation

Chevy Chase Bank is the greater Washington region's largest locally-owned banking institution providing a complete array of financial products and services to consumers and businesses in Maryland, Virginia, and the District of Columbia. The Bank, which is headquartered in Bethesda, Maryland, has approximately 250 branches and over 1,000 ATMs, more than anyone else in the greater Washington market. Chevy Chase Bank currently has over $16 billion in assets and services over 1 million customers. For more information about Chevy Chase Bank, please visit chevychasebank.com.

Capital One Financial Corporation Careers

Join the vibrant team at Capital One Financial Corporation, a leader in the financial services industry, where innovation meets purpose-driven leadership. As one of the most forward-thinking companies in banking, Capital One is the perfect place to jumpstart or advance your career with a myriad of job opportunities in various fields.

Work You’ll Do

At Capital One, we are committed to excellence and setting our team members up for success. By joining our dynamic team, you will engage in meaningful work that makes a real difference. From developing cutting-edge technology to crafting personalized financial solutions, every position at Capital One is geared towards redefining the future of banking.

Innovate and Lead

Capital One is not just a company; it's a hub of innovation and leadership. We empower our professionals to lead with their ideas and see them come to life. Our culture thrives on diversity and the unique perspectives each team member brings. Here, your skills in networking, problem-solving, and leadership will not only be valued but also nurtured through professional development and diversity training.

Grow Your Career

Capital One is deeply invested in the growth and development of its employees. With robust training programs, mentorship, and resources for professional enhancement, we ensure that your career trajectory aligns with your personal and professional goals. Whether it’s rising through the ranks or switching tracks via internal job opportunities, your growth is our priority.

Internship and Employment Opportunities

For those starting their journey, Capital One offers enriching internship programs that provide a glimpse into the culture and work ethic that drives our success. Interns gain hands-on experience, valuable insights, and the opportunity to network with leaders across the company. For seasoned professionals, we offer positions that challenge your expertise while encouraging balance and innovation.

Benefits and Culture

Choosing to work at Capital One means opting for a lifestyle where your well-being is prioritized. Our benefits package is designed to support you both at work and in your personal life, encompassing health, finance, and family. The inclusive culture at Capital One ensures that everyone, regardless of background, has the opportunity to thrive.

Join Our Team

Explore the various career paths available at Capital One and discover how your skills and passions can align with our mission. We are continuously hiring across multiple disciplines, eager to welcome curious, creative, and driven individuals to our team.

Stay Connected

Keep up to date with the latest in career opportunities and company news by joining our network. Tailor your job alerts to match your career preferences and get insider tips that can transform your application process, from crafting your resume to acing your interview.

Search Capital One Jobs

Ready to take the next step in your career? Search open positions that match your skills and interests. At Capital One, your next job opportunity could be the gateway to a fulfilling and prosperous career.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Capital One Financial Corporation is not just a company—it's a place where you can make an impact. Discover the opportunities waiting for you in a career at Capital One. Join us and shape the future of banking with your vision, skills, and enthusiasm.
Learn more about Capital One Financial Corporation
Size
51,500 employees
Market Cap
$34.1 billion
Industry
Finance & Insurance
Net Income
$2.7 billion
Founded
1994
5 Year Trend
+2.4%
NASDAQ
COF
* Ladders Estimates

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