This position reports to:Service Business Process Manager
The work model for the role is:
Hybrid, Richmond, VAYour role and responsibilitiesIn this role as
Installed Base (IB) Manager you will lead, together with the BPOs, the strategic implementation and optimization of ServIS within our Service operations, driving service transformation and process excellence across ABB's global service organization.
This is a unique opportunity to shape how we deliver world-class service solutions to our customers while working with cutting-edge technology and cross-functional teams.
You will be mainly accountable for:
- STRATEGY & GOVERNANCE Define IB management strategy, governance framework, and roles; drive global transformation; implement formalized IB processes locally and ensure Global guidelines for serialization and labeling
- PROCESSES & INTEGRATION Lead IB processes and tools; support factory ERP-to-ServIS integration; automate manual processes; establish data upload monitoring and maintain manual data entry options
- DATA MANAGEMENT & MASTER DATA Define product data requirements; ensure regular flow of new production data to ServIS; migrate legacy product information; align IB database with ABB Master Data and manage related initiatives
- DATA QUALITY & MONITORING Monitor, clean, and continuously improve IB data quality; develop and track KPIs; leverage Super User support for quality improvements
- COORDINATION & COLLABORATION Coordinate with global Service P&T, Country/BU/Factory IB Managers and LBU IB Coordinators; lead cross-functional forums; support site assignment process and manage site access
Qualifications for the role- Masters degree in a technical field
- Minimum 5 years experience in business process management, service operations, IT project implementation, or ServIS implementation; demonstrated ability to manage complex, multi-stakeholder projects with attention to timelines and budgets.
- Highly skilled in Installed Base management
- Knowledge of SAP and Salesforce, required
- Project Management certification, a plus
- Proven hands-on experience with ServIS (more than 5 years)
- Strong understanding of Gate Model, Six Sigma, Lean methodologies, or similar process frameworks; strong problem-solving abilities with data-driven decision-making approach.
- Excellent skills in driving organizational change, user adoption, and managing stakeholder engagement during implementation transitions.
- You are at ease communicating in English
- Role will be onsite in the beginning and then a hybrid schedule
- Candidates must already have work authorization that would permit them to work for ABB in the US.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time offSalaried exempt positions are provided vacation under a permissive time away policy. #LI-hybrid
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.
#LI-hybrid
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
