University degree or equivalent of 10 years' experience.
Extensive knowledge of the Janitorial industry.
Managerial experience in a fast-paced operational environment.
Up-to-date knowledge of technology in the Janitorial industry.
Bilingual in English and French is an asset.
Responsibilities
Manage and monitor workloads and service performance of Technicians.
Create and manage Technician/dispatch territories and schedules.
Ensure timely financial billing and invoicing.
Analyze service trends and optimize Third-party Service Provider performance.
Conduct team performance reviews and develop employee potential.
Monitor and report on KPIs, creating action plans to exceed targets.
Participate in budgeting, forecasting, and contract development.
Benefits
Opportunities for professional growth and development.
Collaborative work environment with a focus on team performance.
Engagement with both internal teams and third-party service providers.
Involvement in strategic decision-making processes.
Dynamic and fast-paced operational setting.
Full Job Description
Job Summary
Manage, plan, and direct the day-to-day operations of the Equipment Services Team (both internal and third-party service providers) nationally in a 24/7 fast-paced operational environment to ensure prompt and efficient service and Customer, Subcontractor and Internal Team satisfaction in a cost-effective manner. This includes providing timely service to all field locations nationally for Equipment Service and Repairs and managing parts inventory to fulfil this requirement and subsequent real time reporting to resolve issues collaboratively across departments.
Duties and Responsibilities
Equipment Services Department Management
Manage and monitor workloads and service performance of all Technicians, both internal and external to ensure customer satisfaction.
Manage and monitor all Service Requests
Create and manage internal and external Technician/dispatch territories and schedules
Responsible for meeting all financial billing and invoicing deadlines.
Third Party Service Provider Relationships
Monitor daily performance, analyze service trends, and provide feedback to manager to optimize Third-party Service Providers relationships and performance as related to daily schedules, dispatch of third-party technicians and meeting SR requests.
Responsible for Learning & Development & Health & Safety compliancy in all United requirements, including Health & Safety requirements and Safe Operating Procedures.
Team Performance Management, Recruitment & Termination
Manage and lead the performance management of the Equipment Services team and Third-Party Service Providers, by conducting team performance reviews.
Develop employee's potential for future growth within company.
Reporting Monitor and Report on KPI's, create action plans on an ongoing basis with team to meet and exceed KPI's.
Assist in creation of reports, relevant dashboards to gain insights into department performance to facilitate better decision-making.
Budgeting, Planning, Negotiations
Participate in costing for United RFP's, Tenders, and all relevant customer quotes.
Participate in providing input towards departmental budgets, forecasts, and plans.
Participate in development of Third-Party Service Provider contracts and agreements.
Job Requirements/Expectations
Be available to address Internal and Partner (Sub-Contractors) needs and concerns in a timely manner.
Ability to deal with a high level of stress and promptly solve problems as they arise.
Bilingual English and French will be an asset.
Education/Experience • University degree or equivalent of 10 years' experience. • Extensive knowledge of the Janitorial industry. • Managerial experience within a fast paced, agile operational environment. • Up to date knowledge within technology within Janitorial industry.
