Bachelor's degree in learning and development, organizational development, communications, or related field, or equivalent experience.
10+ years in learning operations, LMS administration, or HR technology, with enterprise platform ownership.
Experience implementing or improving an LMS in a distributed organization; Workday Learning preferred.
Strong knowledge of automated assignments, reporting, and compliance learning.
Ability to translate HCM data and regulatory requirements into maintainable learning processes.
Experience developing content across various formats for multi-site, guest-facing environments.
Demonstrated ability to balance strategy with hands-on execution across diverse operational cycles.
Responsibilities
Own the building, customization, and maintenance of the Learning Management System (LMS).
Create and maintain a training matrix for regulatory and compliance training.
Establish processes for new learning requests and content updates.
Conduct impact reviews for content updates and collaborate with stakeholders.
Define learner audiences and manage learning assignments for a complex workforce.
Build and maintain program pathways for multi-step learning solutions.
Develop and execute launch communication plans for the LMS.
Benefits
Comprehensive medical, dental, and vision coverage.
401(k) company matching plan.
Paid time off and holidays.
Wellbeing and employee discount programs.
Full Job Description
As a critical member of the Organizational Development (OD) team, the Manager, Learning Operations & LMS (Learning Management System) will wear two hats. As a Learning and Development professional with well-rounded experience, you will be tasked with the following:
Achievement of Pursuit's growth plans requires the implementation and utilization of a learning management system (LMS) that allows us to deliver, manage, and track learning on a global, enterprise-wide scale. As your primary focus, you will own the building, customization, scaling and ongoing maintenance of our Learning Management System, Workday Learning.
In a secondary capacity and as bandwidth allows, you will directly support other members of the OD team with the creation of practical, relevant and memorable learning experiences. Specifically, you will own the development phase for assigned projects, creating engaging eLearning modules, videos, assessments, job aids, and other learning resources that enable effective achievement of learning objectives.
Lastly, as a small team, we often share workload. Along with your peers, you will play an important role in managing logistics for a variety of learning experiences.
The salary range for this Denver-based role is $160,000 to $190,000 per year, with the actual base determined by factors such as experience, qualifications, and internal equity. This role is eligible for a 10% short-term incentive (STI) bonus target. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) company matching plan, paid time off and holidays, and other wellbeing and employee discount programs.
LMS Operations and Content Management
Inventory current content, systems, records, and owners to ensure all critical components are successfully transitioned to the new LMS platform.
Create and maintain a training matrix for regulatory and compliance training.
Establish and execute a documented process for new learning requests, regulatory updates, content revisions and content retirement decisions.
Conduct impact review when content updates are made and work with key stakeholders to develop a plan to address.
Receive, load, configure and facilitate validation testing of learning content.
Define learner audience and create, activate, and maintain learning assignments, ensuring logic accommodates a complex seasonal workforce - ensure the right content is assigned to the right audience at the right time.
Build, test, deploy, and maintain program pathways for multi-step learning solutions.
Ensure prerequisites, sequencing, due dates, retraining requirements, and equivalency rules are factored in when creating learning pathways.
LMS Records and Reporting
Review and transfer prior completion records to reduce duplication of training.
Ensure accurate completion data to enable reliable, actionable reporting.
Develop a process for documenting external learning, certifications and practical qualifications.
Establish, implement and maintain reporting methodology.
Leverage the platform to produce and share key learning insights.
Provide platform solutions that enable content owners to measure learning outcomes.
LMS User Support and Stakeholder Management
Develop and execute launch communication plan.
Prepare and deliver communications related to system updates and impacts.
Create, deliver, and maintain learning resources for end users.
Create, onboard, and manage user accounts, permissions, and roles.
Review and respond to Helpdesk tickets/inquiries.
Provide enhanced support for individuals with elevated security levels.
Understand broader learning ecosystem to effectively advise stakeholders on planned deployments, considering timing and fit into broader training calendar; flag potential challenges or conflicts as needed.
Partner with the Business
Build strong relationships with teams across Operations, People, Legal, Safety, Technology and other support functions.
Prioritize concurrent projects to ensure on-time and accurate delivery of learning programs.
Collaborate with L&D colleagues and key stakeholders to create implementation plans, develop supporting resources and execute launch plans.
Develop Modern Learning Experiences
Partner with Instructional Designer to develop practical, relevant and memorable learning experiences.
Ensure learning effectiveness metrics and a process to measure, track and communicate has been established.
Develop engaging eLearning modules, videos, assessments, job aids, and other learning resources that enable effective achievement of learning objectives.
Use AI-assisted authoring, narration, image, video, and editing capabilities thoughtfully to improve development speed while maintaining content accuracy, brand standards, accessibility and an authentic Pursuit experience.
Apply accessibility and inclusive-design principles so learning can be successfully used by a diverse team member population.
Publish, test, troubleshoot and maintain content using applicable learning standards, including SCORM 1.2, SCORM 2004, xAPI, and HTML5.
Maintain editable source files, version history, review documentation, naming conventions and other content-governance practices.
Maintain and update learning content as operating practices, systems, policies and business needs evolve.
EDUCATION:
Bachelor's degree in learning and development, organizational development, communications, or a related field, or an equivalent combination of education and relevant experience.
IDEAL EXPERIENCE:
Ten or more years of progressive experience in learning operations, LMS administration, training, HR technology or a related field, including enterprise platform ownership.
Experience implementing, stabilizing or significantly improving an LMS in a distributed organization. Experience using Workday Learning preferred.
Strong knowledge of automated assignments, audiences, learning records, reporting, security, testing, SCORM and governance.
Ability to translate HCM data, regulatory requirements and operating needs into maintainable learning processes.
Experience with compliance learning, historical records, credentials, equivalencies, expiration rules and audit evidence.
Content development capability across digital, instructor-led, virtual and performance-support formats.
Demonstrated ability to balance strategy with detailed hands-on execution across locations, countries and seasonal operating cycles.
Demonstrated professional experience developing learning for frontline team members and leaders in hospitality, travel, tourism, retail, food and beverage, attractions or another multi-site, guest-facing operational environment.
Experience supporting seasonal, geographically dispersed, multilingual or multi-site workforces.
