Bachelor's degree or equivalent experience; advanced degree preferred.
5+ years in IT vendor performance management and procurement; strategic vendor management and IT audit experience preferred.
Proven leadership experience in a complex, service-focused environment.
Strong knowledge of managed IT services, vendor governance, and contract management.
Demonstrated financial acumen with experience in cost optimization and contract compliance.
Experience in developing vendor scorecards and audit plans.
Excellent communication and negotiation skills, with the ability to influence stakeholders.
Responsibilities
Lead and develop a team for vendor performance management and IT audit activities.
Build and mature vendor governance frameworks, including scorecards and service measures.
Align vendor performance with business priorities to enhance service delivery.
Oversee post-contract management, including value realization and contract negotiations.
Develop risk-based IT audit plans and lead remediation activities.
Utilize data and analytics to identify performance gaps and support decision-making.
Manage strategic supplier relationships and ensure accountability for outcomes.
Benefits
Opportunity to lead a team in a critical governance role.
Engagement with cross-functional teams and external partners.
Focus on improving service quality and operational resilience.
Access to advanced tools and frameworks for vendor management.
Potential for professional growth in a dynamic environment.
Full Job Description
What can you expect from this position?
Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of third-party technology providers supporting Toronto Pearson. The role ensures vendors deliver against contractual commitments, risks and audit findings are addressed, and the organization receives measurable value from its technology partnerships.
You will build and mature vendor performance and IT audit practices, lead strategic supplier governance, and work closely with IT, Procurement Services, Finance, business leaders and external partners. Your work will help improve service quality, operational resilience, cost effectiveness and accountability across critical technology services.
As a Manager, Vendor Performance and IT Audit, you will:
Lead and develop a team responsible for vendor performance management, contract oversight and IT audit activities.
Build and mature vendor governance and performance frameworks, including scorecards, service measures, quarterly business reviews and escalation processes.
Align vendor capabilities and performance with business and technology priorities to improve service delivery, operational stability and cost effectiveness.
Oversee post-contract commercial management, including value realization, cost optimization, contract changes, negotiations and portfolio rationalization.
Develop and execute risk-based IT audit plans, communicate findings and lead remediation activities with internal stakeholders and vendors.
Use data, analytics and automation to improve transparency, identify performance gaps and support fact-based decisions.
Lead strategic supplier relationships, resolve disputes and hold internal stakeholders and vendors accountable for agreed actions and outcomes.
Partner with Procurement Services to support statements of work, competitive sourcing activities, contract strategy and the transition from sourcing to steady-state vendor management.
Ensure vendor services comply with contractual commitments, GTAA standards, control requirements and applicable regulatory obligations.
Provide clear reporting and recommendations to senior leaders on vendor performance, audit results, risks, remediation progress and opportunities for improvement.
This is the role for you, if you have:
A bachelor's degree or an equivalent combination of education and relevant experience; an advanced degree is an asset.
5+ years of experience in IT vendor performance management and procurement experience. Experience in strategic vendor management and IT audit is preferred.
Experience leading employees and influencing cross-functional teams in a complex, service-focused environment.
Strong knowledge of managed IT services, vendor governance, contract management, service performance, commercial negotiations and risk-based audit practices.
Demonstrated financial and commercial acumen, including experience with cost optimization, contract compliance, invoice validation and value realization.
Experience developing vendor scorecards, service metrics, governance forums, audit plans and remediation programs.
Strong communication, relationship management, negotiation and conflict-resolution skills, with the ability to influence senior stakeholders and strategic suppliers.
Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, Copilot and Visio. Experience with Oracle Fusion or contract lifecycle management platforms is an asset.
Ability to obtain and retain Transportation Security Clearance at the designated level for the position.
This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.
