Scotiabank

Director, Global Mobility Services

Scotiabank • $120K — $150K *
Toronto, ON M3C 0E3In-Person
Telecommunications & Hardware
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • University degree in Business, Supply Chain, Information Technology, or related discipline.
  • 8-10+ years of experience in vendor management, supplier governance, sourcing, procurement support, or technology operations.
  • Strong understanding of mobile lifecycle management including provisioning, deployment, refresh, and retirement processes.
  • Experience managing large-scale global mobility environments including smartphones, tablets, and carrier services.
  • Strong executive communication and stakeholder management capabilities.

Responsibilities

  • Lead and drive a customer-focused culture throughout the team.
  • Define and maintain the enterprise-wide mobility strategy, standards, policies, and operating model.
  • Establish governance frameworks for mobile device lifecycle management.
  • Drive standardization and simplification of global mobility services and operational processes.
  • Oversee global mobility operations including provisioning, deployment, and inventory oversight.

Benefits

  • Diversity, Equity, Inclusion & Allyship initiatives to empower all employees.
  • Accessibility and Workplace Accommodations for diverse needs.
  • Upskilling through online courses and tuition assistance.
  • Competitive rewards program including flexible vacation and benefits starting on day one.
  • Opportunities for community engagement and belonging through various programs.
Full Job Description
Requisition ID: 266924

The Director, Global Mobility Services is responsible for leading the enterprise-wide strategy, governance, and operational management of mobile device and mobility services across the organization. This role oversees the lifecycle management of corporate and employee-enabled mobile technologies including smartphones, tablets, mobile connectivity services, and mobility platforms across all supported regions globally. This includes ownership of the global mobility roadmap, employee mobility experience, and modernization initiatives focused on simplifying device onboarding, support, replacement, and retirement processes.

The role is accountable for driving simplification, standardization, and modernization of the enterprise mobility environment through global carrier management, lifecycle governance, vendor oversight, operational optimization, and mobility transformation initiatives. This includes developing scalable mobility strategies, optimizing operational costs, improving employee experience, and ensuring mobility services are delivered securely and consistently across regions.

Is this role right for you? In this role, you will:

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
  • Define and maintain the enterprise-wide mobility strategy, standards, policies, and operating model across all supported regions.
  • Establish governance frameworks for mobile device lifecycle management, carrier management, BYOD/ & corporate-owned models, compliance, and operational reporting.
  • Drive standardization and simplification of global mobility services, device offerings, carrier relationships, and operational processes.
  • Lead mobility modernization initiatives focused on scalability, employee experience, operational efficiency, and security alignment.
  • Define and maintain multi-year mobility roadmap aligned to enterprise priorities, workforce needs, security requirements, and technology modernization objectives
  • Oversee global mobility operations including provisioning, deployment, employee onboarding, refresh, carrier management, inventory oversight, and device lifecycle activities.
  • Ensure mobility services are delivered consistently across global regions while balancing local operational, regulatory, and business requirements.
  • Monitor service performance, operational health, mobility KPIs, inventory utilization, and lifecycle reporting metrics.
  • Lead continuous improvement initiatives focused on enhancing employee experience, reducing service friction, improving fulfillment and replacement experiences, and increasing operational efficiency
  • Oversee vendor performance, carrier contracts, service quality, SLA management, and operational escalations.
  • Lead forecasting, budgeting, and financial management activities related to enterprise mobility services.
  • Partner with Procurement and Finance teams on sourcing strategies, vendor evaluations, contract negotiations, and commercial optimization initiatives.
  • Provide leadership oversight for lifecycle tooling and platforms including ServiceNow asset management workflows, automation, catalog management, and reporting capabilities.
  • Drive automation opportunities across provisioning, refresh, asset reconciliation, and inventory management processes.
  • Partner with engineering and platform teams to enhance lifecycle capabilities and employee self-service experiences.
  • Lead and develop a globally distributed mobility services organization.
  • Partner with senior technology and business stakeholders to align mobility services with enterprise priorities and workforce requirements.
  • Foster a culture of accountability, collaboration, operational excellence, innovation, and continuous improvement.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • University degree in Business, Supply Chain, Information Technology, or related discipline.
  • 8-10+ years of experience in vendor management, supplier governance, sourcing, procurement support, or technology operations.
  • Strong understanding of mobile lifecycle management including provisioning, deployment, refresh, inventory governance, support models, and retirement processes
  • Experience managing large-scale global mobility environments including smartphones, tablets, carrier services, and enterprise mobility operations
  • Strong understanding of enterprise mobility models including BYOD, corporate-enabled, mobile security, mobile application management, and endpoint compliance practices
  • Experience managing global wireless carriers, telecom providers, OEMs, and managed service partners across multiple regions and countries
  • Strong executive communication, stakeholder management, financial analysis, and relationship management capabilities.


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


Location(s): Canada : Ontario : Toronto

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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