Job DescriptionManager, Investor Services
Location(s): Remote
Status: Full Time Permanent
Please note the hours for this role will be 1 – 9pm
What You Will Get To Do:
- Managing daily responsibilities of Associate and Senior Associates, Associate Managers including involvement in their development and performance.
- Deliver feedback to senior management on team performance, and client challenges.
- Main point of contact for Top tier investment managers.
- Coordinate client meetings with various stakeholders.
- Coordinate with internal and external parties to facilitate due diligence requests.
- Collaborate and attend operational, client and regulatory meetings as needed
- Identify training needs and implement for staff accordingly.
- Support department initiatives as required.
- Generate, Validate, and distribute investor reporting in accordance with procedures.
- Prepare, review and execute investor capital activity and wire transfers.
- Ensure team deliverables are accurate and completed in a timely manner.
- Review of fund manager reports as required.
- Respond and resolve to inquiries/issues raised by investors, fund managers or internal counterparts.
- Perform application testing as warranted.
- Perform other duties as requested
What You Will Bring:
- Bachelor's degree or equivalent work experience.
- 2-4 years’ Supervisory experience in Investor Services or Fund Administration.
- Advanced knowledge of Excel and Office 365.
- Adaptability to work under pressure and meet deadlines.
- Strong organizational and relationship building skills.
- Demonstrated ability to solve problems and critical thinking.
- Ability to build strong relationships while maintaining a client’s first focus.
- Advanced working knowledge of Anti Money Laundering (AML) and KYC procedures.
- Working knowledge of AI tools and technologies, with the ability to leverage them to improve productivity, analyze information, and enhance workflows
- Coverage on US and/or Canadian Holidays may be necessary.
No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.
Salary Range: $80,000-$105,000 CAD
This role is posted for a future opportunity; we’re actively sourcing candidates for. If you are interested in a future position, please apply.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must be able to provide a valid work or study permit, if selected for an interview.
SS&C uses AI tools to help screen and assess applicants by analyzing resumes and applications to identify candidates whose skills match our needs. These tools support, but do not replace, human decision-making.
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