Job Function: Project/Program Management Group
Job Sub Function: Project/Program Management
Job Category:Professional
All Job Posting Locations:Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States
Job Description:Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for a Manager, Implementation to be located in Pittsburgh, PA; Raleigh, NC; Phoenix, AZ; or Orlando, FL; Charlotte, NC; Dallas, TX; or Horsham PA.
Purpose:
We are seeking a Manager, Implementation to drive projects from initiation to completion. The Manager, Implementation will own the launch process in designated therapeutic areas, defining project requirements and engaging with the main stakeholders to deliver projects to completion. The Manager will solve problems and advocate for solutions while securing stakeholder buy-in. Post-launch, the Manager, Implementation will provide historical context to operational leadership and assist with change requests and program enhancements.
Responsibilities:- Act as the primary point of contact for assigned implementations and own end-to-end delivery.
- Collaborate with key stakeholders to develop process flows, requirements and program solutions that enhance patient, provider and agent experiences.
- Ensure timely product development and implementation that meets PSC/PECS expectations.
- Collaborate with PSC technology group to review system requirements that enhance the agent experience.
- Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.
- Define project scope and translate it into actionable tasks and schedules
- Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training.
- Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
- Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables.
- Update stakeholders on progress and manage expectations regarding project aspects.
- Identify issues, explore solutions and implement effective resolutions.
- Up to 25% travel is required.
- Perform additional duties assigned based on staffing and implementation needs.
Required Qualifications:
- Bachelor's Degree or higher.
- Minimum of 6 years' experience in HUB services implementation management, program management or operations management.
- Deep knowledge of patient support programs and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services).
- Demonstrated ability to lead, manage and successfully launch new process or technology enhancements.
- Proven ability to lead and collaborate effectively with direct and indirect project teams.
- Ability to conceptualize, develop, implement and evaluate projects and processes.
- Proficient with Microsoft Excel, Outlook, Word, and Visio
Preferred Qualifications:
- Advanced Degree
- Program or clinical experience in the therapeutic areas of immunology and/or oncology
- Experience in medical benefits and infusion services
#Li-Remote
Required Skills: Preferred Skills:Agile Decision Making, Agility Jumps, AI Judgement Integration, Analytics Insights, Cross-Functional Collaboration, Expectation Management, Leadership, Organizational Project Management, Organizing, Process Improvements, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Assurance (QA), Statement of Work (SOW), Technical Credibility
