OverviewWe are looking for a Manager, Digital Workplace Solutions & Enablement, to join our team in Toronto. This role offers an opportunity to help shape how KPMG professionals use Microsoft 365 and AI capabilities to improve productivity and create measurable business value.
What you will doWorking as part of the Digital Workplace team, you will lead and support a portfolio of initiatives spanning Microsoft 365 business solutions, AI consulting and enablement, change and adoption, training, pilots and operational support.
- Lead Microsoft 365 business solutions: Work with business teams to understand their needs and translate them into secure, scalable solutions using Microsoft 365 technologies such as Teams, SharePoint Online, Lists, Planner, Forms and, where relevant, Power Platform.
- Drive AI consulting and adoption: Advise Partners, engagement teams and business groups on how Microsoft 365 Copilot, Copilot agents and other firm-approved AI tools can support their work. Lead discovery conversations, evaluate use cases and recommend fit-for-purpose solutions.
- Build AI capability: Design and deliver practical Copilot and AI training, build prompting skills and role-based learning pathways, develop adoption resources and help grow KPMG's AI champions community.
- Lead Supercharge sessions: Design and facilitate productivity and journey-design sessions that help business teams rethink how they work and identify opportunities to use Microsoft 365 and AI more effectively.
- Evaluate and pilot emerging use cases: Identify and evaluate AI use cases, guide opportunities through the appropriate AI intake process, lead pilots and experimentation, test new Microsoft 365 and Copilot capabilities, and provide appropriate guidance and recommendations.
- Lead change and enablement: Develop adoption objectives, learning plans, communications, champion activities and performance measures, using adoption insights to continuously refine change strategies.
- Collaborate across the firm: Work closely with KPMG Partners and business leaders, ITS, Risk, Security and Global Digital Workplace teams to deliver solutions and support responsible AI adoption.
- Provide operational and team support: Support Level 2 escalations across Digital Workplace technologies when needed, coordinate with Global IT and vendors on more complex issues, and provide functional leadership through coaching, knowledge sharing and work review.
What you bring to the role- 5+ years of progressively responsible experience leading business and technology change through to measurable outcomes, including hands-on Microsoft 365 Copilot or AI enablement experience.
- Strong knowledge of Microsoft 365, including Microsoft 365 Copilot, Copilot Chat, Copilot agents, Copilot Studio, Teams, SharePoint Online, OneDrive, Planner, Lists, Forms and Loop.
- Advanced working knowledge of SharePoint Online site design and configuration, along with familiarity with Power Platform.
- Experience consulting with senior business stakeholders on AI opportunities, business needs and adoption strategies.
- Experience gathering and documenting business requirements and designing and configuring Microsoft 365 solutions.
- Demonstrated experience developing change strategies, roadmaps, governance, release and adoption plans, success measures and benefits.
- Proven experience designing and delivering training to large audiences of 100+ participants, as well as senior audiences including Partners and executives.
- Strong stakeholder management and influencing skills, with the ability to navigate competing priorities, provide evidence-based recommendations and gain sponsorship for change.
- Experience coordinating multidisciplinary contributors and complex cross-functional initiatives through planning, implementation and benefit realization.
- A university or college education or equivalent training appropriate to the role.
- Microsoft certifications such as MS-900 (Microsoft 365 Fundamentals), AI-900 (Azure AI Fundamentals), or Copilot-related credentials are considered an asset.
KPMG Ontario Region Pay Range InformationThe expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
Providing you with the support you need to be at your bestOur Values, The KPMG WayIntegrity, we do what is right |
Excellence, we never stop learning and improving |
Courage, we think and act boldly |
Together, we respect each other and draw strength from our differences |
For Better, we do what matters
