6-8 years of progressive credit and collections experience
Strong client-facing communication skills
Proven experience managing large volume AR portfolios
Background in industrial or heavy equipment, or B2B wholesale preferred
CCP designation or equivalent is an asset
Responsibilities
Lead and develop a team of 30 credit analysts and collectors across locations
Provide training, coaching, and professional development support for supervisors
Set performance expectations and foster a high-accountability culture
Manage workload allocation and team capacity planning
Mentor emerging talent and support succession planning
Establish and administer credit policies aligned with corporate risk appetite
Leverage AI and automation to enhance efficiency and reporting
Review and approve credit applications exceeding thresholds
Monitor portfolio quality and proactively identify risks
Act as an AML subject matter expert ensuring compliance and best practices
Lead the annual credit review process with a focus on automation
Develop consolidated market intelligence to inform credit decisions
Collaborate with sales to balance credit risk with business objectives
Oversee collections function and drive DSO reduction initiatives
Prepare and present credit and collections reporting to senior leadership
Benefits
Safety and well-being prioritized in the workplace
Work for a top-tier equipment dealer and the Caterpillar brand
Opportunities for continuous learning and professional development
Competitive total rewards package including benefits and premiums
Flexible work schedules available across multiple locations
Full Job Description
The Manager, Credit Risk & Operations would be involved with centralized leadership to oversee credit manager function specifically around credit application, credit limit management, AML, training and mentorship, and DSO performance.
Pay Type
Full Time, Permanent
Compensation
$91,820.00 - $114,775.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Manager, Credit Risk & Operations, YOU will experience:
Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best-in-class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
Lead, coach, and develop a team of approximately 30 credit analysts and collectors across multiple locations.
Provide training, coaching, succession planning, and professional development support for Credit Supervisors and Credit Managers to strengthen capability across the organization.
Set clear performance expectations, conduct regular reviews, and drive a high-accountability culture.
Manage workload allocation, escalation protocols, and team capacity planning.
Mentor emerging talent and support succession planning within the credit function.
Establish and administer credit policies, risk frameworks, and approval authorities aligned with corporate risk appetite
Align the credit process, policies, reporting standards, and overall approach across Battlefield, TMH, and TCat to ensure consistency, transparency, and stronger risk management across all businesses.
Seek opportunities to leverage AI and automation to improve efficiency, reduce manual administrative work, enhance reporting and analytics, and support business growth without increasing headcount.
Review and approve credit applications and customer credit limits above delegated thresholds
Act as the AML subject matter resource, ensuring compliance with regulatory requirements, supporting reporting obligations, maintaining controls, and driving consistency in AML practices across the organization.
Establish and maintain divisional risk assessment models that provide forecasting insights, identify vulnerable markets and customer segments, and support proactive risk mitigation strategies.
Lead the annual credit review process, including governance, reporting, compliance monitoring, and execution, with a long-term objective of automating significant portions of the process through AI-enabled tools and workflows.
Develop and maintain consolidated market intelligence, industry reporting, and economic trend analysis to help regions identify emerging risks, anticipate customer challenges, and make informed credit decisions.
Partner with sales and operations leadership to balance credit risk with commercial objectives.
Oversee the collections function across all business units, ensuring adherence to policy and targets.
Drive DSO reduction initiatives and manage aging to established KPIs.
Escalate and manage complex or disputed accounts, including legal referrals where necessary.
Ensure accurate reporting and reconciliation of AR in coordination with the accounting team.
Develop enterprise-level credit performance dashboards and key performance indicators to provide leadership with visibility into portfolio health, trends, exposures, collections performance, and emerging risks.
Facilitate collaboration and sharing of best practices between regions and business units to drive continuous improvement in credit management processes and customer risk assessment.
Prepare and present regular credit and collections reporting to senior finance leadership.
Track and analyze portfolio metrics including DSO, bad debt exposure, write-off trends, and customer concentration.
Provide commentary and insight to support CFO and VP Finance reporting cycles.
Leverage ERP and credit management systems to drive efficiency and data quality.
Collaborate with IT and finance systems teams on relevant technology upgrades or implementations.
Identify and implement continuous improvement initiatives across the credit and collections workflow.
Must-haves for this role:
Minimum Bachelor's Degree in Commerce
Minimum 6 - 8 years' experience in Progressive credit and collections
Strong communication skills and experience being client facing
Proven track record of managing large volume AR portfolios and collections across large geography
Background in industrial equipment, heavy equipment, B2B wholesale, or rental strongly preferred
Credit Institute of Canada (CCP) designate or equivalent is an asset
About Toromont Energy Systems
Toromont Energy Systems is a division of Toromont Industries Ltd. that specializes in the sale, rental, and servicing of power systems equipment, including diesel and natural gas engines, generators, and related components. The company serves a variety of industries, including mining, oil and gas, construction, and agriculture, among others. Toromont Energy Systems is headquartered in Concord, Ontario, and has locations throughout Canada.
