Manager, Business Banking Analytics

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This is a hybrid role in Toronto.

This role reports directly to the Senior Manager of Business Banking Customer & Process Analytics and will support a range of Business Banking initiatives focused on driving customer acquisition and enhancing business operations.

• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Monitors and tracks performance and addresses any issues.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Monitors key product performance and growth metrics to identify trends and recommend action plans.
• Reviews analysis of issues and identifies gaps and solutions.
• Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
• Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights.
• Completes internal and regulatory reporting, and attestations.
• Identifies existing and potential risks and develops risk management controls and processes.
• Participates in and evaluates customer / consumer insights and channel information.
• Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

• .Qualifications:
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Proficiency in the following technical tools and platforms, including but not limited to SAS, SQL, Power BI, Microsoft Office Suite
• Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
• In-depth retail and business banking environmental awareness / understanding.
• Strong knowledge of process coordination and management.
• Relationship management – in-depth
• Analytics and reporting – in-depth
• Software and systems architecture knowledge – good/in-depth
• Financial Understanding – good/in-depth
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: