5-7 years of experience in account management or client relations
Bachelor's Degree in a related field preferred
Proficient in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, and SharePoint
Experience working directly with multiple clients for over 2 years
Familiarity with the automotive industry and dealership operations is a plus
Responsibilities
Act as the primary liaison between clients and internal teams
Cultivate and nurture client relationships to align with their goals
Communicate project structures and goals clearly to stakeholders
Draft preliminary budgets and document client expectations upon intake
Ensure project milestones are met and deliverables exceed client expectations
Maintain visibility on project progress and forecast potential obstacles
Lead and facilitate meetings with clients and internal resources
Benefits
Opportunity for continuous education on industry trends
Collaborative work environment with a focus on client success
Potential for travel to client sites and off-site events
Leadership opportunities within project teams
Supportive culture for professional development
Full Job Description
Job Description
An Account Lead's primary outputs include:
Act as the "connector" between client, internal teams and partners
Act as primary liaison with client upper management and maintain positive working relationships to understand customer's goals, objectives, and direction
Communicates alignment between projects and account or client-level initiatives, proactively identifies opportunities
Demonstrate a holistic understanding of and ability to articulate GP's profile, offerings, and value proposition for all GP operating groups
Proactively develop or supports the development of creative performance solution proposals based on a thorough understanding of customers' business processes
Act as an escalation point for all project related issues and undertake aggressive measures to aid and assist in problem resolution
Provides leadership and motivation to the delivery team to ensure that the client's needs are met
Partner with a project manager to keep the project team, management and operations informed of project schedules, budget, scope and project risks and takes efforts to manage and minimize project risks
Effectively manage multiple priorities
Lead and facilitate meetings with internal resources and client meetings
Work with subject matter experts to support deliverables
Essential Duties and Responsibilities
Clearly and concisely articulate project or program structure and goals
Cultivate and nurture new and existing client relationships with the account
Communicate understanding of the programs and projects
Upon client intake request, draft preliminary budget range, document client's expectation for timing and estimate project resource needs
Ensure project milestones are met and deliverables are on time, on/under budget and meet/exceed client expectations
Maintain visibility to projects and forecast financials as well as obstacles
Helps prepare the project team for internal and external team meetings and presentations
Lend ad-hoc support to various project teams, as necessary, during project implementation
Report feedback, concerns, comments and questions from the client to the project team
Travel to and work in the company's office to attend meetings or travel to the client's office for meetings
Travel to support off-site events that the team has created content for
Continuous education regarding learning and development industry trends
Experience
Working in the automotive industry, working with dealerships and the Field organization are a plus
Working directly with multiple clients for more than 2 years required
Working with project teams to complete projects daily
Bachelor's Degree in related discipline preferred
Microsoft Office Suite including MS Teams, Excel, PowerPoint, Word and SharePoint required
About GP Strategies
GP Strategies Corporation is a provider of training, consulting, and engineering services to the corporate and government sectors. The company's offerings include training and development programs, leadership development, and engineering services. The company was founded in 1959 and is headquartered in Columbia, Maryland. The company's customers include major corporations, government agencies, and educational institutions. The company operates in North America, Europe, and the Asia-Pacific region. The company is also involved in the development of advanced technology solutions for the U.S. Department of Defense and other government agencies.
