6+ years of experience in Python, SQL, Java, Node.js, TypeScript
6+ years of experience with AWS, Cloudera, MySQL, Power BI, and ETL fundamentals
Ability to analyze logs and system alerts for initial issue assessment
Awareness of production support processes and incident management
Bachelor's degree in Computer Science or related field
Relevant certifications are a plus
Responsibilities
Monitor PODR reports and extract schedulers for timely execution of daily processes
Execute deployments, configuration changes, and performance tuning activities
Ensure all lower environments are functioning properly and validate ETL processes
Develop Python-based automation scripts to monitor production jobs and reduce manual effort
Monitor and manage incidents across PODR, PDDF, and OPRA systems
Create and maintain SOPs, troubleshooting guides, and support documentation
Benefits
Opportunity for continuous improvement and automation in processes
Exposure to a diverse tech stack including AWS and Cloudera
Engagement in proactive monitoring and incident resolution
Collaboration with cross-functional teams in a dynamic environment
Potential for professional development through relevant certifications
Full Job Description
Job Requirements IMS Production Support L3 Engineer
Location: PCS CA, Toronto
Years of Experience: 5-7 Years
Job Summary: The IMS Production Support L3 Engineer is responsible for ensuring the stability, availability, and performance of applications across AMS, Cloudera, and on-premises environments. This role involves proactive monitoring, incident resolution, automation, and continuous improvement of support processes for PDDF and OPRA applications.
Responsibilities:
Production Monitoring & Support: Monitor PODR reports and extract schedulers to ensure timely execution of all daily processes. Track Kafka topics and validate system health using Cloudera Manager. Monitor application performance and availability (OPRA Lambdas, AWS services).
Application Maintenance & Deployment Support: Execute deployments, configuration changes, and performance tuning activities. Perform pre- and post-deployment validation checks during production releases.
Environment & Data Validation: Ensure all lower (non-production) environments are functioning properly. Validate ETL processes and data accuracy using SQL queries.
Automation & Continuous Improvement: Develop Python-based automation scripts to monitor production jobs, detect failures, and reduce manual effort.
Incident & Problem Management: Monitor and manage incidents across PODR, PDDF, and OPRA systems. Perform root cause analysis (RCA) and implement preventive actions.
Documentation & Process Compliance: Create and maintain SOPs, troubleshooting guides, and support documentation.
Mandatory Skills:
6+ years of experience in Python, SQL, Java, Node.js, TypeScript
6+ years of experience with AWS, Cloudera, MySQL, Power BI, and ETL fundamentals
Ability to analyze logs and system alerts for initial issue assessment
Awareness of production support processes and incident management
Preferred Skills:
Experience with monitoring tools such as Dynatrace, ELK, and AWS CloudWatch
Familiarity with Docker and Linux administration
Qualifications:
Bachelor's degree in Computer Science or related field
Relevant certifications are a plus
Work Experience 5-7Years
About Virtusa Corporation
Virtusa Corporation is a global provider of digital business strategy, digital engineering, and information technology (IT) services and solutions. The company helps its clients transform their businesses through innovative technology solutions that enable them to improve customer engagement, increase operational efficiency, and drive revenue growth. Virtusa Corporation was founded in 1996 and is headquartered in Southborough, Massachusetts. The company has over 20,000 employees and operates in over 30 countries around the world. Virtusa Corporation is committed to sustainability and has received numerous awards for its environmental and social responsibility initiatives.
