As an analyst in CX, you will:
- Collaborate with product development, user experience, journey ownership, technology, and other disciplines, serving as a trusted analytics advisor on strategic initiatives.
- Bring structure to ambiguous business questions and translate business objectives into actionable analytical approaches and measurable outcomes.
- Identify and prioritize areas of greatest opportunity to improve the client experience and deliver business value.
- Visualize data and tell compelling stories that influence decisions and drive action.
- Measure and communicate the impact of newly developed features, experiences, and initiatives using data-driven insights.
- Develop and continuously improve reporting, measurement frameworks, and analytical processes to increase efficiency, scalability, and business value.
Strong candidates will demonstrate an ability to:
- Thrive in ambiguity and adapt quickly to changing priorities.
- Translate business objectives into analytical approaches and actionable recommendations.
- Influence stakeholders through data, critical thinking, and strong communication.
- Work autonomously in their own space and deliver strategic thinking alongside strategic outcomes
- Learn new tools and techniques in a rapidly evolving analytics environment.
- Maintain high standards for analytical rigor, data quality, and collaboration.
Core Responsibilities:
- Lead Analytic Engagements & Business Solutions
- Manage & Validate Data Assets
- Deliver Advanced Insights & Recommendations
- Drive Reporting, Measurement, & Process Improvement
- Develop Analytics Capability & Strategic Partnerships
- Mentor peers and advance the overall skill of the Data and Analytics Department
Qualifications
- Minimum of five years related work experience.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
- Experience with Python, SQL, and Data Visualization Required.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
