As an integral member of the HSV Customer Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.
Responsibilities includes: - Taking ownership and quickly drive to resolution product issues reported by field AEs and customers.
- Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams.
- Recommend potential workaround or application level solutions to customers when necessary.
- Test R&D fixes/patches.
- Work with customer and internal groups to spec out enhancement requests.
- Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities.
Position Requirements:- Requires a BS-EE/CE (MS-EE/CE preferred) with a minimum of 5 years experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
- Strong knowledge of design debug techniques and a strong understanding in logic design.
- Knowledgeable in verification methodologies for complex EDA environments.
- Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
- Proficiency in Unix/Linux scripting languages (ksh/bash/csh).
- Proficiency in PCIe, USB and Ethernet protocol.
- Proficiency in TBA, SVA, SV coverage, Low Power(UPF). UVM experience is a plus.
- Experience with emulation, Cadence's Palladium product preferred.
- Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner.
- Occasional travel may be required to resolve critical customer issues.
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The annual salary range for California is $119,000 to $221,000. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.
