The RoleAs a Lead Business Analyst, you will serve as a trusted technology partner to the Public Affairs and Communications (PAC) team, helping shape its technology roadmap and deliver digital solutions that support CPP Investments' communications, digital presence, and brand.
You will lead business analysis across a portfolio of digital platforms and applications, including corporate and internal websites. Working closely with business and technology stakeholders, you will identify opportunities to improve processes, translate business priorities into actionable technology solutions, and support successful implementation and adoption.
The TeamThe Public Affairs and Communications (PAC) team supports CPP Investments' communications, digital presence, and brand. The Lead Business Analyst partners with PAC and technology stakeholders to advance digital platforms and applications, including corporate and internal websites, and translate business needs into effective technology solutions.
Accountabilities- Lead requirements-gathering sessions with business stakeholders and subject matter experts, translating business needs into clear, validated system specifications.
- Develop current- and future-state process designs, identifying opportunities to improve efficiency through digital solutions.
- Collaborate with engineers, solution architects, and business stakeholders to evaluate solution alternatives and recommend approaches aligned with business priorities.
- Facilitate process design and validation activities, documenting process flows, risks, controls, performance measures, cost drivers, and business continuity considerations.
- Provide technical leadership and coaching to advance engineering excellence, continuous improvement, and shift-left software validation practices across Technology & Data.
- Lead and participate in testing activities to validate solutions against business requirements, supporting change management, user adoption, and training.
- Coordinate the resolution of production issues, including root cause analysis and collaboration with internal and external stakeholders.
What You Bring- An undergraduate degree or college diploma in a related field.
- 6+ years of relevant experience in business analysis or related technology delivery activities.
- Strong process development skills and understanding of project lifecycles, with the ability to apply best practices in evolving business environments.
- Experience working with business stakeholders and subject matter experts to gather, document, and validate business requirements.
- Ability to analyze business processes, evaluate technology solutions, and translate business needs into clear, actionable requirements.
- Strong written and verbal communication and interpersonal skills, with the ability to collaborate effectively across business and technology teams.
You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment.
We provide colleagues with cutting-edge AI tools, dedicated learning time, and practical support to help them deliver with greater impact.
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