Job DescriptionOriginal Posting Date: 11/09/26Job Title: IT Technology Services Senior Specialist
(multiple positions available)Location: 3999 West Chester Pike, Newtown Square, PA 19073
Work Model: Hybrid Work Model
Purpose and Objective:SAP America, Inc. seeks an IT Technology Services Senior Specialist
(multiple positions available) at our Newtown Square, PA location to act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP Enterprise Cloud Services (ECS).
Expectations and Tasks:Govern ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience. Work as a team with CDMs and SAP Enterprise Cloud Services (ECS) internal service delivery to serve and delight customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle. Be the primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues. Understand the customer's business, goals and challenges in order to suggest solutions & services. Advise customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS. Identify and position ECS services that deliver value to the customer from ECS portfolio. Evaluate current SAP architecture, identify weaknesses, and act on improvement opportunities. Drive strategic SAP direction through determination of short- and long-term IT investment needs. Facilitate evaluation and selection of software product standards. Stay abreast of industry and market trends while maintaining working relationships with SAP ecosystem vendors. Identify top issues, define service plan and drive implementation of identified action items across customer landscape. Design optimal SAP configuration to maximize system performance and availability. Manage and provide hands-on Architect level support of current and future SAP related projects, collaborate, and coordinate closely with both business and internal infrastructure teams to deliver stable, highly available business systems.
QualificationsEducation and Occupational Experience:Bachelor's degree or foreign equivalent in Computer Engineering, Electronics Engineering, Information Technology, or a related field of study and six (6) years of experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Engineering, Electronics Engineering, Information Technology, or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:Experience must include four (4) years involving each of the following:
- Architecture, implementation, and administration of complex SAP landscapes including ECC, S/4HANA, BW/4HANA, PI/PO, Solution Manager, SLT, GBT, GTS, and DP Agent, across Dev, QA, and Prod environments, including system builds, client strategies, transport management, and global landscape standardization;
- Data integration using SAP BTP's integration services including SAP Integration Suite, to connect on-premises SAP systems with cloud solutions, ensuring seamless data flow and real-time visibility across applications;
- Reviewing root cause analysis report for high-priority incidents and problems and ensuring is well-documented to prevent recurrence;
- Performing SAP BASIS administration, including system installation, configuration, monitoring, troubleshooting, transport management, kernel upgrades, patching, and system performance optimization;
- Administrating activities in modern virtualized cloud-based and on-premises environments, or perform SAP BASIS HANA Administration with a strong virtualization environment;
- SAP system monitoring, performance tuning, job monitoring, log and dump analysis, memory or buffer tuning, kernel and support package upgrades, and go-live support;
- Managing SAP transports, BI/BW loads and process chains, HANA replication, issue resolution, and monitoring across multiple SAP landscapes;
- Monitoring enterprise databases, including SAP HANA, Microsoft SQL Server, SAP ASE (Sybase), database backup and recovery, replication configuration, performance tuning, database locks, updates, and health monitoring;
- Monitoring SAP systems and databases, analyzing system logs, resolving short dumps, tuning memory and buffer parameters, managing background jobs, and optimizing overall system performance; and
- Performing SAP system sizing and capacity reviews for SAP and HANA.
Travel: Position does require up to 20% domestic travel to various, unanticipated customer locations for meetings.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Compensation Range Transparency: The annual base salary range for this position is $127,525 - $216,128. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $144,500 - $245,600. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
#LI-DNI Additional InformationAll your information will be kept confidential according to EEO guidelines.
