Customer Success Partner Advisor (multiple positions available)

Original Posting Date: 11/09/26 Job Title: Customer Success Partner Advisor (multiple positions available) Location: 3999 West Chester Pike, Newtown Square, PA 19073 Work Model: Hybrid Work Model Purpose and Objective: SAP America, Inc. seeks a Customer Success Partner Advisor (multiple positions available) at our Newtown Square, PA location to help clients successfully adopt, consume and renew investment in SAP Business Technology Platform (BTP) Cloud solutions, including SAP Platform, Databases, Data Management and Analytics. Expectations and Tasks: Responsible for the day-to-day customer engagement from license deal signing onwards. Drive the experience of customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations. Drive value realization for customers. Proactively engage customers post-sale to ensure they receive the maximum value from their SAP Business Technology Platform Cloud Solutions. Assist with escalations or critical situations management. Provide "To-Be" solution vision workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. Manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). Build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc. Education and Occupational Experience: Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and three (3) years of experience in the job offered or related occupation. Qualifications Education and Occupational Experience: Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and three (3) years of experience in the job offered or related occupation. Qualifications/Skills and Competencies Experience: Experience must include three (3) years involving each of the following: • SAP cross-functional activities; • DB admin including Oracle, DB2, SQLServer, and HANA; • SAP BW including ETL activities and reporting models; • Data Archival strategy; and • Test planning including unit, regression, integration, or UAT. Experience must involve two (2) years in the following: • SAP CALM and FRUN including E2E use case setup; • SAP SaaS transformations, migrations, global roll outs, operation impact analysis, and PPM gate control; and • Cloud environments including AWS, Azure, and GCP. Travel: Position does require up to 50% domestic travel to Customer sites and SAP offices for customer facing discussions, presentations, and training. This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. Compensation Range Transparency: The annual base salary range for this position is $127,525 - $144,560. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $127,525 - $180,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. Additional Information