IT System Admin Journey

Salary: $90,096.00 - $121,176.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-TSD-006
Department: Dept. of Enterprise Services
Division: Technology Services Division
Opening Date: 10/16/2026
Closing Date: 10/22/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
IT System Admin - Journey

Monday - Friday | 8:00 AM - 5:00 PM PST | HYBRID

NOTE: The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. It is to the applicant's advantage to apply as early as possible. Additionally, this position will operate in a hybrid work setting, with the requirement to come into the office as needed.

Please note that this position does not provide immigration sponsorship. Applicants must possess work authorization that does not require employer sponsorship.

About the Opportunity:
The IT System Admin - Journey position provides system administration for agency and enterprise applications including planning, analyzing, designing, developing and configuration, testing, change management, user acceptance, training, and maintenance. Your role is to support enterprise applications used by state agencies, municipalities, and higher education and public sector customers. This position provides leadership, guidance, and direction on complex technical issues for agency client applications and systems, and customer issues and incident resolution. The system admin conducts consultation, analysis, design, configuration, quality assurance, troubleshooting and issues resolutions. The system admin will utilize advanced technical and senior level knowledge in analysis, configuration, testing and implementation of agency requested changes, updates and/or enhancements and behaviors that affect integration with other systems.

To understand the full details and expectations of this position, email or and request the full job description.
Duties
Some of What You'll Enjoy Doing Includes:

Provide quality application and system solutions which support customer business functions for agency, statewide agency, external, enterprise application and public sector customers

• Perform root cause analysis
• Utilize advanced technical skills to analyze system changes
• Engineer technical solutions
• Administer and configure systems
• Utilize complex problem-solving skills
• Deliver system changes and enhancements
• Perform quality control analysis
• Ensure systems are at the current version
• Ensure systems are stable
• Establish a secure IT environment
• Manage competing customer priorities
• Optimize enhance and administer SaS and COTS systems

Create system design and technical support documentation for use by technicians and users

• Develop system support documentation
• Create and maintain technical design documentation
• Maintain historical system documentation
• Create system procedures and processes

Improve and maintain personal and team skills

• Maintain technical skills
• Increase technical knowledge
• Expand knowledge of current environment

Qualifications
Required Qualifications:
To be eligible for this position, a candidate must possess one of the following required education and/or experience listed in the options below:

(Option 1):

• Five (5) years of information technology experience, consulting, analyzing, designing, configuring, installing, troubleshooting, maintaining software applications, and systems, directing projects, providing customer or technical support in information technology

(Option 2):

• An associate's degree, or equivalent two (2) years of vocational training in a technical field;
  AND
• Three (3) years of demonstrated experience in:
  • Hands on configuration on a complex environment, system or application
  • Creating technical documentation and workplans for projects
  • Demonstrated experience gathering requirements and developing implementation plans

(Option 3):

• A bachelor's degree in computer science, Information Systems, or a related technical/business discipline
  AND
• One (1) years of experience in configuring and installing complicated applications and/or systems

**Education may be substituted for years of required experience**

In addition to the above required experience and/or education, a candidate must possess the following required qualifications:

• A minimum of three (3) years' experience with full lifecycle application development (design, document, develop, test, deploy, and support.) Ability to complete high volumes of work over the course of a day maintaining a rapid pace without sacrificing accuracy
• A minimum of three (3) years' solving complex problems using advanced troubleshooting skills and tools to create custom solutions
• Ability to develop system interfaces and portals in HTML, C#, .Net, and XML
• Ability to work with multiple IT teams inside the agency and in other organizations to resolve problems, develop system requirements by understanding the user and computer base and evaluate enhancements for impacts
• Three (3) years' (within the last four years) directly supporting customers translating technical issues into plain talk utilizing excellent verbal and written skills

Preferred Qualifications:

• Ability to accurately consult, analyze, diagnose, and solve complex problems with multiple possible causes
• Ability to clearly communicate both verbally and in writing, technical problems, solutions and utilize plane talk to deliver information to non-technical staff and management
• Ability to use active listening skills to truly understand the customer's problem or request, using curious questions to ensure a complete understanding of the issue

Equity Competencies:
State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:

• Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.

• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Supplemental Information

Special Requirements / Conditions of Employment

• Successfully pass a criminal background check

How to Apply:
Interested? We would love to hear from you! Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that describes why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information

**Do not attach any documents that include photos or private information (social security number, year of birth, etc.)**

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the "duties summary" section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Contact Information
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan by email rachel.vaughan@des.wa.gov or . Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, cove