IT Operations Engineer
Role Overview
This position provides expert-level server, application, network, cloud and on-premises infrastructure, tooling, and project capabilities to Mitsubishi Power's Global IT function, implementing industry best-practices solutions to deliver highly-available, fault-tolerant, and scalable technology solutions in furtherance of business strategy.
The IT Operations Engineer serves as a subject matter expert and senior escalation resource for the Infrastructure & Operations team within MPW-A IT. The ideal candidate will have a diverse IT background with a strong emphasis on value creation, customer service, and cross-functional problem-solving.
Essential Duties & Responsibilities
• Partner with the MHIA Shared Services team to execute an insource change of responsibility for network & infrastructure solutions managed by the Shared Services group. Support and sustain existing I&O throughout the course of this pivot.
• Deploy monitoring and observability capabilities throughout the MPW-A estate with unified solutions suitable for hybrid cloud environments.
• Augment the IT PMO, Office of IT Applications, and IT Service Desk as a subject matter expert.
• Lead design and implementation of new and updated technical processes and procedures.
• Accountably ensure compliance with SLAs throughout all IT functions.
• Forecast strategic demand in the on-premises and cloud estate.
• Develop a strategic infrastructure roadmap that maximally leverages IaaS, PaaS, and SaaS solutions to scale global I&O capacity in parallel with the business.
• Deconstruct technology silos and replace them with integrated solutions.
• Containerize and automate provisioning of resources for scale and cost efficiency.
• Direct technical design, implementation, configuration, operation, maintenance, and upkeep of the MPW-A wired and wireless network, and network appliances, including switches and firewalls, at each MPW-A facility.
• Accountably operate and maintain MPW-A global IT infrastructure, including on-premises servers and storage, cloud subscriptions, resources and workloads, and Enterprise Application capacity.
• Perform advanced troubleshooting of server or application issues, both on-premises and in cloud.
• Establish a program to migrate legacy on-premises IT to the cloud.
• Partner with Strategic Sourcing & IT Procurement to continually assess the IT supply chain for risk mitigation and value.
• Liaise with contracted IT vendors and partners to realize optimized investments in Infrastructure & Operations.
• Identify and mitigate security vulnerabilities in hardware, software, and network configurations.
• Lead IT to ISO 27001 certification.
• Routinely audit network access and participate in external security assessments and reviews.
• Design the compliance regimen for server and application infrastructure updates and automate rollout.
• Maintain authoritative audit documentation for all licensed software throughout the organization.
• Ensure all software operating within MPW-A is aligned to the approved Application Portfolio and properly licensed.
• Collaborate with business consumers of IT to design and execute planned preventive maintenance; automate this maintenance whenever practicable.
• Refresh and implement modernized BC/DR planning and tabletop exercises.
• Establish evergreen governance to align MPW-A IT user directories with HR employee data.
• Craft a whole-of-business solution to onboarding, role changes, and offboarding (JML) that sees employee information successfully synchronized across all functions and services.
• Develop and implement Role & Resource-based access controls for information sharing.
• Create, maintain, and update systems documentation.
• Provide training to IT team members and IT consumers in individual and group settings.
• Partner with PMO and IT Applications to execute legacy solution uplift throughout the Application estate.
• Own and champion on behalf of IT consumers within the business, navigating escalations against competing priorities and engaging the appropriate resources to drive tactical objectives to completion.
• Leverage best practices for IT service management, including incident management, change management, and continuous improvement processes.
• Ensure compliance with IT security policies and procedures, conducting regular audits and coordinating with the security team to address vulnerabilities and risks.
• This role will be based in Lake Mary, FL, with approximately 10% travel within the Americas.
Knowledge, Skills & Education
• Education and/or Experience: Accredited two- or four-year degree in Information Systems or a related field, or equivalent experience preferred.
• Minimum of eight (8) years of experience in IT Operations.
• MCSE, CCNA, CISSP, and/or VCP certifications or comparable industry equivalents preferred.
• Working understanding of DevOps methodologies, Scrum, Agile, and tools such as Jira.
• Expert-level technical knowledge of IT infrastructure components, including cloud services, networking, storage, and virtualization technologies.
• Expert-level technical knowledge of IT networking concepts, including TCP/IP, DHCP, DNS, VPN, SD-WAN, subnetting, VLANs, QoS, and load balancing. Ability to architect highly available services with failover capabilities across facilities and/or the cloud.
• Experience supporting engineering teams and familiarity with the tools and processes used in IT infrastructure design and build activities.
• Experience supporting PaaS and SaaS application offerings and maintaining integrations.
• Outstanding communication and interpersonal skills with the ability to work collaboratively across multiple departments and stakeholders.
Physical Demands & Work Environment
• The physical demands and work environment characteristics described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to sit, talk, and hear.
• Occasionally required to stand and walk.
• Occasionally lift and/or move up to 40 pounds.
• The noise level in the work environment is usually quiet.
Why Should You Apply?
• Competitive compensation and comprehensive benefits (Medical, Dental, Vision & 401(k) Matching)
• Professional development and advancement opportunities
• Tuition reimbursement and ongoing training
• Collaborative, values-driven culture focused on innovation and continuous improvement
• Opportunity to work with modern infrastructure, cloud technologies, and enterprise IT initiatives
• Meaningful work supporting reliable, secure, and scalable technology solutions for the global business
