The Information Technology (IT) Manager reports to the Deputy General Manager and oversees the IT department staff and other technical operations within Phoenix Defense. Additionally, this position identifies the needs of the company, plans and executes updates and enhancements to the company's IT infrastructure, and ensures employees' technical issues are resolved efficiently and effectively. Operations include both company facilities in Orlando, FL and Gilbert, AZ as well as support for remote employees in the US and overseas.
ESSENTIAL DUTIES / RESPONSIBILITIES:- Manage and supervise the IT team including network, hardware, and software skillsets.
- Mentor IT staff in network, security vulnerabilities, people skills, troubleshooting, etc.
- Procure and maintain all IT infrastructure for the company
- Create the Annual Operating Plan (AOP) for IT
- Oversee implementation of LAN/WANs using switch and router technology.
- Monitor and manage all security aspects of the IT infrastructure, including penetration testing, respond to threats, etc.
- Identify technology needs and make recommendations to business decision makers
- Evaluate company's adherence to Cybersecurity Maturity Model Certification (CMMC) standards and fix areas that are not compliant
- Keep abreast of the latest technological trends and ensure the company's IT infrastructure meets the needs of the organization
- Establish and maximize network performance.
- Responsible for the design and implementation of data communications, hardware and software systems to include leased capabilities such as Office 365.
- Plan and monitor information technology key performance indicators.
- Conduct short- and long-term planning to meet communications, hardware and software system requirements.
- Provide documentation of system configurations, system updates, or any new procedures created
- Conduct initiatives and research to develop and establish information technology guidelines, best practices and standards.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
MINIMUM QUALIFICATIONS: - Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems Security, or a related technical field.
- Experience with CMMC compliance.
- Minimum of Ten (10) years of experience supporting IT projects/programs, networking, integration and/or systems engineering.
- Microsoft, Cisco, Linux or similar certification is a plus.
- Experience in security protocols, IT systems, networking infrastructures.
- Highly proficient written and oral communication skills.
- Due to the nature of work performed within this facility, U.S. citizenship is required.
KNOWLEDGE SKILLS ABILITIES AND OTHER CONTRIBUTIONS: - Ability to obtain and maintain a secret clearance.
- Knowledge of the practical application of computer technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Ability to proactively monitor and establish appropriate security safeguards and respond to cyber threats.
- Ability to document changes to network topography, configuration and equipment setup.
- Adhere and manage corporate established processes like safe data archival and backups, catastrophic recovery and employee on-boarding procedures.
- Ability to deduct complex problem solving; identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
JOB CONTEXT / PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is be operated in an office and/or computer lab type environment. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision while performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
