This position reports to:Order Handling Manager
In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.
The work model for the role is: Onsite
CORE RESPONSIBILITIES:- Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process.
- Supports achievement of established targets by overseeing progress and implementing improvement actions as needed.
- Focuses on achievement of defined targets, including inventory turn on finished goods, on time delivery/customer requested on-time delivery, and Net Promoter Score (NPS).
- Processes orders by coordinating with Sales, Product Marketing, Logistics, Project Management, and other internal teams to ensure that customers receive accurate and timely delivery of products.
- Acts as the first port of call for customers' queries and orders and ensures the resolution of customer issues. Be able to manage customer orders as primary contact for the duration of each order or small project, and be able to resolve specific issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate.
- Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
- Shares functional best practices and lessons learned across the organization.
- Review customer requests and follow up with the internal stakeholders until completion of all necessary actions to obtain customer satisfaction.
QUALIFICATIONS:- Preferred bachelor's degree in engineering, Business Administration, or related field with 2+ years relevant work experience in the following: customer experience success, project execution, and supply chain OR Associate's degree in English, BA, or related field with 3+ years relevant work experience OR High School Diploma/GED with 5+ years of relevant work experience.
- Budget & Performance Management
- Data Analysis & Reporting
- Project Management
- Customer Satisfaction
- Inventory Management & Control
- Logistics
- Order Handling & Fulfillment
- Resource Management & Capacity Planning
What's in it for you? We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
