Inside Sales Manager

Title: Inside Sales Manager

Location: Miami, FL

The Opportunity

The Inside Sales Manager leads and develops a team of Inside Sales Account Managers (ISAMs) to drive revenue growth through outbound phone and digital sales channels. This role is responsible for team performance, pipeline management, KPI oversight, forecasting accuracy, and cross-functional collaboration to optimize customer acquisition and retention reporting to the Sr. Director of Strategic Sales and Customer Experience, this leader ensures execution of sales strategy while building a high-performance, results-driven culture.

Key Responsibilities

• Team Leadership and Development (60%)
  • Lead, manage, and mentor 9 ISAM team members, improving individual performance, strengthening capabilities, and ensuring consistent achievement of team sales targets.
  • Directly oversee day-to-day sales and strategic activities of designated ISAMs, driving execution against revenue goals and ensuring alignment with organizational priorities.
• Sales Performance (40%)
  • Track key performance indicators (KPIs), analyze sales metrics, and provide ongoing coaching and feedback, resulting in improved pipeline quality, stronger conversion rates and increased ISAM performance.
  • Oversee lead qualification, follow-up, and opportunity management to maintain healthy sales funnel and deliver accurate sales forecasts that support strategic decision-making.
  • Collaborate with marketing, sales leadership, and commercial operations to streamline processes, enhance customer experience and contribute to measurable sales growth.
  • Optimize sales processes and CRM utilization to increase data accuracy, improve workflow efficiency and strengthen visibility into performance trends.
  • Analyze and control expenditures to ensure adherence to budgetary requirements while maximizing return on sales activities and resource allocation.

Qualifications

• Bachelor's degree or equivalent years of directly related experience
• 6-10 years of Inside Sales or related experience
• 2+ years of experience leading/managing a team
• Proven track record managing teams of five or more
• Demonstrated experience coaching, training, leading, and developing teams
• Skilled in goal-setting, planning, communication, relationship building, and problem-solving.
• Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast paced, demanding environment
• Self-reliant, highly organized with the ability to make solid business decisions
• Proficient in Word, PowerPoint and Excel and CRM platforms

Compensation
In addition to base salary, we provide an opportunity to participate in a competitive commission plan. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer
At Galderma, you'll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Don't meet every single requirement? At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!