SUMMARYThe Manager, Clinical Hospice provides oversight of all personnel and patient care services. The Clinical Manager is responsible for monitoring compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Director of Nursing/Executive Director as needed.
KEY RESPONSIBILITIES - Ensures quality and safe delivery of hospice services for patients throughout their entire length of stay
- Provides appropriate level of coaching and support related to hospice care
- Collaborates with Medical Director to guide care and ensure compliance
- Works to meet/exceed quality indicators for staff qualifications and hospice services
- Manages intake collaboration, providing daily direction and balancing referral volume with staffing
- Ensures Start of Care compliance and focuses on assigned Outcome Monitors
- Implements field quality improvement programs
- Participates in on-call rotation and manages the on-call calendar for staff
- Handles staffing needs including PTO, call-offs, and productivity reviews
- Completes field visits as needed and manages cost efficiency (supplies, overtime, visits per episode)
- Works with billing department on authorization requests and exceptions
- Maintains positive relationships with referral sources (physicians, hospitals, facilities, families)
- Oversees monthly IDG meetings and reviews clinical documentation for compliance
- Processes complaints and reports staffing issues to leadership
- Maintains active RN license and participates in in-service program development
- Demonstrates core values and professional appearance as company representative
- Implements agency policies and procedures effectively
- May serve as backup Director of Nursing/Executive Director when needed
- Performs other duties as assigned
MANAGEMENT RESPONSIBILITIES - Responsible for the day-to-day management of field staff.
- Interviewing, hiring, training and termination of department personnel.
- Provides consistent coaching and provides challenge and opportunity to direct reports.
- Supervises direct reports with consistency and clarity of expectations.
- Completes yearly evaluations in an accurate and timely manner.
- Performs coaching, counseling and discipline as needed.
- Works with direct reports to ensure employee satisfaction and resolution of issues and concerns.
QUALIFICATIONS - Three years of experience as a RN in hospice
- Strong critical thinking skills with the ability to problem solve clinical needs
- Ability to create positive impressions and communicate with a variety of people
- Exemplary communication skills and customer focus
- Ability to remain calm, have patience and be accommodating
- Compassionate and caring while working with patients
- Ability to resolve conflict using conflict management skills
- Knowledgeable on nursing best practices and able to make appropriate nursing judgments
- Detail-oriented and observant
- Ability to resolve tough decision-making situations and provide direction to staff
- Ability to prioritize and be timely
- Ability to clinically triage the needs of the department to ensure team goals are met timely
- Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently
- Applies fact-based knowledge of technical skills and business understanding
- Ability to follow directions and work as a team member
- Valid driver's license and auto insurance.
EDUCATION AND CREDENTIALS - Current RN license in the state of employment
Well help you put your passion for patient care to work. Apply today!
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
