5-7 years of experience in medical information roles
Strong oral and written communication skills
Ability to collaborate effectively in a team environment
Excellent project management and interpersonal skills
Familiarity with IRMS medical information database (preferred)
Experience in writing medical information content
Leadership experience in managing a medical information team
Responsibilities
Deliver high-quality medical and scientific information to healthcare professionals and consumers
Research and provide accurate responses to inquiries
Develop and maintain standard and custom medical information responses
Liaise with third-party contact centers to ensure compliance
Support the generation of metrics and analytics related to therapeutic areas
Maintain up-to-date medical information systems and repositories
Report product quality complaints and adverse events as per corporate policies
Benefits
Opportunity to work in a global environment
Engagement with healthcare professionals and patients
Contribution to high-quality medical information delivery
Professional development in a dynamic field
Collaboration with cross-functional teams
Full Job Description
Medical Information Manager (must be based in Canada)
You will be responsible for:
Delivers high-quality, balanced and timely written or verbal medical and scientific information upon the request of health care professionals and consumers.
Researches the appropriate sources of data / information to provide a quick, accurate and thorough response.
Contributes to the development (research, outline, compose, review) and maintenance of standard and custom medical information responses in various formats to address vast array of inquiries.
Liaises with third party contact center as it relates to Compliance with workflow procedures and standards
Inquiries requiring escalation or customization
Corrections resulting from quality control / case review activities
New hire or ongoing therapeutic area/product training, as applicable
Supports the generation of therapeutic area metrics and analytics; maintains in-depth understanding of historic trends and insights of inquiries received.
Maintains up-to-date medical information and knowledge management systems / repositories
Understands and effectively applies and complies with appropriate ethical, legal and regulatory standards, including those for responding to unsolicited requests for information, on / off label inquiries, and product promotion.
As applicable, reports any product quality complaints and adverse events to Quality Assurance / Drug Safety per corporate policies.
Your impact:
The Global Medical Information Manager will sustain and promote company's professional standing and integrity amongst patients, health care professionals and the pharmaceutical / biotech industry by delivering high quality responses to unsolicited requests for information. The Specialist is responsible for providing accurate, timely, balanced and up-to-date medical and scientific information to internal and external customers, globally. This role is responsible for developing and maintaining current, broad, and in-depth knowledge of pathophysiology, pharmacotherapy, and patient outcomes associated with assigned Alexion products and disease states.
The employee carries out this role in accordance with departmental SOPs, corporate policy and other legal and regulatory requirements.
Must have:
Qualifications
Experience in medical information function, including knowledge of regulations / guidelines and operations
Strong oral and written communication skills
Ability to work in team environment and collaborate with global medical information and cross-functional business partners
Excellent people and project management skills
Knowledge of IRMS medical information database (preferred)
Experience with writing medical information content such as standard response letters
Experience in managing others within medical information department
