Crane Worldwide Logistics

Implementation Manager - Contract Logistic

Crane Worldwide Logistics • $75K — $95K *
Houston, TX 77084In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Transportation, Logistics, Supply Chain Management, or related field preferred.
  • 5+ years of project management or implementation experience.
  • 3+ years of experience in contract logistics, warehousing, or 3PL operations preferred.
  • 3+ years of supervisory, managerial, or cross-functional team leadership experience.
  • Proficient in project management methodologies, tools, and Microsoft Office.

Responsibilities

  • Manage end-to-end implementation of new contract logistics clients from award to post-launch.
  • Translate signed documents into detailed project plans, timelines, and resource plans in collaboration with teams.
  • Lead cross-functional teams to ensure clear roles and effective project execution.
  • Conduct regular meetings to align stakeholders on project status and deliverables.
  • Serve as main contact for clients, managing their expectations and communication during the process.
  • Track project scope, schedule, and risks, escalating key issues as necessary.
  • Conduct post-implementation reviews to evaluate project performance and capture lessons learned.

Benefits

  • Opportunity to work with cross-functional teams and drive successful implementation projects.
  • Exposure to contract logistics and diverse client environments.
  • Potential for professional growth and development in project management.
  • Involvement in innovative logistics solutions and operational improvement initiatives.
Full Job Description
Essential Job Functions

  • Serve as project manager for the end-to-end implementation of new contract logistics clients, from contract award through go-live and post-launch stabilization.
  • Partner with solution design and operations leadership, with input from sales as needed, to translate the signed statement of work and pricing model into a detailed implementation project plan, timeline, and resource plan.
  • Assemble and lead cross-functional implementation teams, including solution design, WMS configuration, industrial engineering, warehouse operations, and IT, and clarify roles and responsibilities across the team.
  • Conduct and manage regular implementation meetings with operations, solution design, IT (integration), and the client to align on status, deliverables, decisions, and open items.
  • Serve as the primary point of contact for the client throughout implementation, managing expectations, cadence of communication, and status reporting.
  • Track project scope, schedule, risks, and issues, and escalate to internal leadership and client stakeholders as needed.
  • Lead go-live readiness assessments, cutover planning, and hypercare support immediately following go-live.
  • Conduct post-implementation review of project performance and success, both operational and financial, and capture lessons learned.
  • Other duties as assigned.


Physical Requirements

  • Job may require extended sitting or standing, use of standard office equipment.
  • Talking, hearing, and using hands to operate computer equipment. Vision abilities required by this job include close vision and the ability to adjust focus.
  • May require travel to client and site locations to support implementation activities, including on-site presence during go-live periods.
  • Job will require presence at the assigned work location.


Other Skills and Abilities

  • Experienced in contract logistics, warehousing, or 3PL operations, with an understanding of how implementation decisions affect ongoing site performance.
  • Proficient in project management methodologies, with a focus on developing solution-driven project plans, managing scope and requirements, and identifying timeline constraints and risks.
  • Makes clients and their needs a primary focus of one's actions; develops and sustains productive client relationships throughout implementation.
  • Demonstrated leadership skills in influencing cross-functional departments and managing change across multiple concurrent implementations.
  • Develops and uses collaborative relationships to accomplish work goals; builds relationships by listening, sharing ideas, and appreciating others' efforts.
  • Maintains stable performance under pressure or opposition; handles stress in a manner acceptable to others and the organization.
  • Uses appropriate methods and a flexible interpersonal style to build a cohesive team and facilitate completion of team goals.
  • Advanced proficiency in Microsoft Office and project management or scheduling tools (e.g., MS Project, Smartsheet); working knowledge of WMS platforms preferred.
  • Must be able to read, write, and speak English fluently.
  • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
  • Ability to effectively present information and respond to questions from management, employees, and clients.


Education and Experience

  • Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management, or related field preferred; or equivalent combination of work experience.
  • Minimum 5 years related experience in project management or implementation. At least 3 years of experience in contract logistics, warehousing, or 3PL operations preferred.
  • Minimum 3 years supervisory, managerial, or cross-functional team leadership experience required.


Certification and Licenses

  • PMP or other project management certification preferred, not required.


About Crane Worldwide Logistics

Crane Worldwide Logistics is a global logistics company that provides customized supply chain solutions to various industries. The company offers air freight, ocean freight, customs brokerage, warehousing and distribution, and other logistics services. Crane Worldwide Logistics operates in more than 120 locations across 30 countries. The company was founded in 2008 and is headquartered in Houston, Texas.
Learn more about Crane Worldwide Logistics
Size
2,500 employees
Industry
Transportation
Founded
2008
* Ladders Estimates

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