Full Job Description
Job Description
Primary Function of Position:
The HR Business Leader (HRBL) is a client facing role that will work closely with Centers of
Expertise (COE) to partner closely with business leaders and employees to provide high-touch,
face to face support on key HR processes. The HRBL will support teams to resolve complex
issues and tasks, not handled by the People Services team because a greater level of care and
support are needed. The HRBL will utilize HR expertise plus geo/BU/ function-specific
knowledge to solve talent-related problems, support leaders with recurring HR programs, and
support special initiatives across the business.
Roles & Responsibilities:
• In collaboration with managers, build a positive employee environment that emphasizes
Intuitive's culture, core values, and individual and leadership expectations.
• Provide day to day for large groups while providing the right level of support at the right
time.
• Actively partner with People Services team to successfully deliver on cyclical processes
and support business needs.
• Act as a liaison between client groups and the employee relations and people services
teams to escalate cases, identify areas of opportunity, provide constructive feedback
and engage in effective solutioning when challenges arise.
• Service as connection point to COEs to customize solutions and programs, as needed, to
meet business needs.
• Act as project lead for delivery of recurring HR services and core process (e.g., P&C
process, Goal setting).
• Deliver expert coaching and consulting to senior management and employees to drive a
high-performance culture.
• Build manager capability through coaching and facilitation of various training programs
to build capability across client groups/regions.
• Provide guidance and coaching on HR & talent programs: merit, performance review,
performance improvement, talent planning, talent development, succession planning,
etc.
• Ensure delivery of a sustainable, consistent employee experience that is aligned with the
HR strategy and employee value proposition. Escalate feedback to People Services
teams, as needed.
• Understand business requests and strategize on the execution of these solutions with
other HR leaders, as needed, to determine best solution and course of action.
• Continuously monitor performance of HR programs locally and be the voice of business
with COEs providing real-time feedback, when needed. Effectively articulate business
requirements/needs to services and COE teams.
• Participate in various HR projects in recruiting, performance management, playbook
development, programs and policies development and implementation, etc.
• Proactively leverage data and dashboards to assess trends, identify issues, themes and
framing of data driven solutions for client groups supported.
Acts as local "face of HR" for locations with large employee populations providing
feedback and input when necessary and escalating issues, as needed.
• Leverage technology and defined process to deliver services globally.
Qualifications
Qualifications
Skills:
• This position will need to interact and influence all levels of the organization.
• As the voice of the business, this role will need to be able to influence both COE and
People Service leaders.
• Proven ability to build trust and relationships with partners at various levels in the
organization.
• Ability to exercise discretion, sound judgment, objectivity with the highest professional
ethics, and always maintain confidentiality.
• Effective analytical, problem solving, and decision-making skills.
• Data-driven and able to synthesize key insights
• Ability to simplify complex problems to provide clarity in driving resolution.
• Versatile and action-oriented; ability to manage projects from inception through to
closure.
• Must be able to communicate in a clear and concise manner so the message easily
translates across all areas of the organization.
• Ability to create and foster business relationships with leaders and employees across a
range of functions and business groups
• Innovative and creative approach to problem solving.
• Accomplished organizational skills, including the ability to accomplish demanding
timeline objectives.
• Must have the ability to work at strategic, operational, and tactical levels on a global
scale.
• Strong facilitation and presentation skills
• Exceptional communication and interpersonal skills with a proven ability to build trust,
credibility, and strong, productive relationships.
• Excellent organizational and project/program management skills.
• Familiarity and comfort in working in a highly matrixed organization.
• Ability to objectively coach employees and managers through complex, difficult, and
emotional issues.
• High change agility.
Experience, Education, & Training:
• 12+ years of experience in Human Resources in a client-facing role
• 8+ years of experience in an HR and/or COE role - working knowledge required to apply
COE interventions
• 5+ years of experience working in a global and distributed work environment
Experience working in a shared service environment, preferred
• Experience with project management
• Experience with organization transformation and integrations
• Bachelor's degree in a business or HR-related field desired
• SHRM certification a plus, not required
• Knowledge of labor and compliance related laws based on geography
• Locally relevant language, as required by geography
**Please note, this role requires working onsite in our Sunnyvale, CA office three days per
week.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.
