5+ years of sales experience, including 2+ years in a closing role with proven account growth.
Understanding of healthcare operations and ability to navigate provider organizations.
Experience managing complex sales with multiple stakeholders.
Consultative problem-solving approach to connect customer needs with solutions.
Strong organizational skills for managing a large portfolio of accounts.
Experience selling multiple products or solution suites, not limited to SaaS.
Responsibilities
Build and nurture relationships with existing healthcare provider customers.
Develop account strategies to identify customer needs and expansion opportunities.
Lead discovery conversations to understand customer challenges and position relevant products.
Navigate complex sales processes involving multiple stakeholders within healthcare organizations.
Deliver product demonstrations and articulate the value of solutions to diverse audiences.
Manage a large book of business while prioritizing competing customer needs.
Benefits
Competitive salary with uncapped commissions and performance accelerators.
100% merit-based promotions focused on results and impact.
Flexible hybrid work environment with casual office culture.
Catered lunches and team social events throughout the year.
Private health insurance and wellness stipend to support personal growth.
Full Job Description
Healthcare Account Manager
Why We Have This Role
We're looking for an Account Executive to build deep, strategic relationships with healthcare providers and help them expand how they use the Qualtrics Experience Management SaaS platform. This account management role focuses on growing existing customer accounts, rather than prospecting for new logos. You'll dig beneath surface answers to understand each customer's healthcare priorities, build a strategy around their program, and connect their needs with the right solutions across our suites. You'll work with a range of stakeholders, from CEOs and chief nursing officers to quality, HR, and marketing leaders and frontline staff. Success means understanding their different priorities and showing how our solutions can help address the problems they face in their day-to-day work. This role is based in Dallas with a hybrid working arrangement.
How You'll Find Success
Stay curious and coachable, asking questions to understand customers' needs and deepen your healthcare and product knowledge.
Balance long-term relationship-building with identifying growth and expansion opportunities within an existing book of accounts.
Understand how healthcare organizations operate, including their quality and safety priorities, decision-making structures, and the needs of different stakeholders.
Communicate confidently with executives, clinical leaders, quality directors, HR and marketing teams, and frontline staff.
Stay highly organized while managing a large portfolio and competing customer priorities.
How You'll Grow
Clear, structured promotion path via Qualtrics' auto-promotion framework and continuous Career Action Planning with your manager.
Access to internal mobility platform Qmobility for additional growth opportunities.
Skill development in business acumen, complex negotiation, and consultative selling.
Opportunity to expand your healthcare expertise and deepen partnerships across strategic accounts.
Things You'll Do
Build and grow relationships with existing healthcare provider customers, taking a long-term, relationship-based approach to selling.
Develop account strategies that identify customer needs and opportunities to expand into additional solutions.
Lead discovery conversations, listen closely to customers' challenges, and position products that address those needs.
Navigate complex sales involving multiple buyers and stakeholders across a healthcare organization.
Deliver product demonstrations and explain the value of our solutions to both executive and operational audiences.
Manage a large book of business, stay organized across competing priorities, and maintain momentum across multiple customer relationships.
What We're Looking For On Your Resume
5+ years of sales experience, including 2+ years in a closing role, with evidence of growing and developing customer accounts.
A working understanding of healthcare and the ability to navigate healthcare provider organizations, including conversations about quality, safety, and operational priorities.
Experience navigating complex sales with multiple stakeholders and adapting your approach to different audiences.
A consultative, problem-solving approach: you can connect what a customer needs with an appropriate solution rather than lead with a product pitch.
Strong organization and prioritization skills for managing a large portfolio of accounts.
Experience selling multiple products, a solution suite, or a platform is helpful. Your background does not need to be exclusively in SaaS or technology sales; what matters is your ability to navigate healthcare, manage complex sales, and build lasting customer relationships.
What You Should Know About This Team
A healthcare provider account management team focused on long-term relationships and customer expansion, rather than new-logo hunting.
Work that spans multiple solution sets and a wide range of stakeholders within each customer organization.
An emphasis on understanding healthcare customers' problems and showing how the right solution can address them.
Our Team's Favorite Perks and Benefits
Competitive salary plus uncapped commissions and accelerators rewarding outstanding performance.
100% merit-based promotions, driven by results and impact rather than politics or tenure.
Flexible hybrid work environment supporting jeans and dogs in the office.
Catered lunches, quarterly team socials, winter and summer parties, and extensive Qualtrics swag.
Private health insurance, annual Qualtrics Experience Bonus, wellness stipend to support your personal well-being and growth.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
About Qualtrics
Qualtrics is a software company that provides experience management solutions for businesses and organizations. The company was founded in 2002 by Ryan Smith, Jared Smith, and Stuart Orgill, and has since grown to become one of the leading providers of customer and employee experience software. Qualtrics offers a variety of products and services, including survey software, customer experience management, and employee engagement tools, and has over 12,000 customers worldwide. The company was acquired by SAP in 2018 for $8 billion, making it one of the largest software acquisitions in history.
