Global Strategic Account Manager

Merck Group • $182K — $273K *
Tempe, AZ 85281In-Person
Technical Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's or master's degree in engineering or technical discipline; MBA is a plus.
  • 12+ years of experience managing major complex accounts with a customer-centric focus.
  • Strong leadership track record in the global semiconductor industry.
  • Technical acumen to translate customer needs into actionable strategies.
  • Excellent analytical, problem-solving, and strategic prioritization skills.
  • Outstanding communication and presentation abilities for engagement at all levels.
  • Self-motivated and adaptable with a collaborative mindset.

Responsibilities

  • Own revenue growth and commercial performance of global key accounts.
  • Lead and influence a cross-functional team to ensure seamless customer experiences.
  • Coordinate customer communications for both tactical and strategic initiatives.
  • Establish and maintain critical relationships with customer decision makers.
  • Lead preparation for Top-Executive meetings with customers and internal units.
  • Monitor order executions and ensure timelines and scope definitions are met.
  • Provide global equipment and materials volume forecasts for capacity planning.

Benefits

  • Health insurance coverage.
  • Paid time off (PTO) for work-life balance.
  • Retirement contributions to support long-term savings.
  • Additional perks to enhance employee satisfaction.
Full Job Description
Location: The Global Executive Account Manager (GEAM) is a remote role with preference given to candidates on the West Coast. Approximately 15% domestic and international travel will be required to meet business needs.

Your Role:

The Global Executive Account Manager (GEAM) will lead the strategic management of one of our top tier customers in the semiconductor space. The GEAM ensures seamless collaboration between internal business units (BUs) across the entire Electronics portfolio, which includes materials, equipment and services to deliver a consistent and exceptional customer experience. The GEAM plays a vital role in aligning pricing strategies, developing standardized solutions for common challenges, leveraging global strengths, and driving innovation to achieve a differentiated service level as a preferred supplier. This position requires sound commercial expertise and experience as it closely collaborates with the executives both internally and at the customer.

Key Responsibilities:

Strategic Account Management
    • Own revenue growth, profitability, and commercial performance of the global key account
    • Lead through influence a team of Global account members across our materials and equipment business units to provide a seamless customer experience
    • Coordinate communications with the customer that support both tactical and strategic initiatives
    • Establish and maintain critical relationships with customer decision makers across multiple functions including technology, production, quality, and commercial areas.
    • Establish, coordinate and lead preparation across internal units for all Top-Executive meetings of EMD Electronics and one of our largest Global Semiconductor Customers
    • Monitor order execution for materials agreements to ensure scope definition is correct, manufacturing progressing on schedule and interface with customer for updates.
    • Consolidate global equipment and materials volume forecasts from customer. Provide forecast to our planning group for Sales and Operations process and capacity planning.
    • Manage Customer Global supplier report card
    • Coordinate and advise the Global Customer Quality representative that manages the quality notifications from Customer to ensure prompt progress reporting and closure of issues.

Sales Wins & Negotiations:
    • Drive identification and capture of growth opportunities across the portfolio
    • Actively engage with the Key Account Managers from each of the BUs to manage the opportunity pipeline for both the short term, 12-18 months and longer-term outlook for new materials.
    • Ensure broader negotiations are coordinated between BUs to ensure the most favorable outcome
    • Advise Commercial Leadership Board on market conditions and prepare executives for escalated negotiations.

Collaboration and Standardization:
    • In a matrix lead the actions of Key Account Managers from different units to ensure an Integrated Customer Account team fostering close collaboration and communication
    • Identify opportunities for data-driven standardization & decision-making and implement initiatives to enhance operational efficiency and customer satisfaction.
    • Plan and coordinate Executive (ERM), Technical (TRM), and Business (BRM) Review Meetings with the customer.
    • Engage with internal executive team to ensure alignment of company objectives with customer objectives.
    • Align global collaborations within the company and customer.
    • Drive customer goals internally within EMD Electronics across the account portfolio.

Service & Quality
    • Collaborate with the customer to develop high-level programs that establish a differentiated service level compared to our competitors.
    • Drive customer-centric initiatives and ensure outstanding service delivery.
    • Drive organization to provide prompt and thorough responses to customer quality/supply assurance complaints and be the face of the organization to present and close with customer.
    • Manage projects which drive customer excellence.


Who You Are

Minimum Qualifications:
  • Bachelor's or master's degree in an engineering or technical discipline; additional commercial education (e.g., MBA) is a plus.
  • 12+ years of experience in managing major complex and demanding accounts, promoting a customer-centric mindset.


Preferred Qualifications:
  • Possess strong leadership skills and have a track record of driving commercial success in the global semiconductor industry.
  • Technical acumen to translate customer needs into differentiation opportunities, manage relations to turn them into reality.
  • Strong analytical and problem-solving abilities, with a focus on strategic prioritization and execution.
  • Excellent communication and presentation skills, capable of engaging with both management and operational teams.
  • Self-motivated, dynamic, and adaptable, with a collaborative mindset to drive change and innovation.


Pay range for this position: $182,400 - $273,700

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

About Merck Group

Merck Group Careers

There has never been a more opportune time to join Merck Group, a leading science and technology company in healthcare, life science, and performance materials. Merck Group offers a plethora of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal environment for both seasoned experts and those at the start of their career journey.

Work You’ll Do

At Merck Group, every team member contributes to breakthrough innovations in healthcare, life sciences, and electronics. The company's commitment to diversity and innovation fuels its leadership in various sectors, driving growth and transformation globally. Merck Group’s career paths are diverse, offering positions that challenge individuals to use their skills in new ways every day, supported by robust training programs and development opportunities.

Explore Job Opportunities and Growth

Merck Group is not just about jobs; it's about building a career. With a vast array of positions, from research and development to marketing and sales, the company is keen on hiring and nurturing talent to lead industry transformation. Merck Group’s dedication to professional growth is evident in its comprehensive benefits package and performance management processes that aim to maximize individual potential.

Internship Programs

Starting with an internship at Merck Group can be a pivotal step in securing a prosperous career. Interns gain invaluable industry experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies. Internships often lead to full-time employment opportunities, providing a seamless transition from education to professional employment.

Inclusive Culture and Leadership

Merck Group is proud of its inclusive culture that embraces diversity and fosters an environment where all employees can thrive. The company’s leadership is committed to creating a workplace where diverse ideas lead to innovative outcomes. Merck Group also offers diversity training to ensure all team members are equipped to contribute to the company’s inclusive goals.

Networking and Professional Development

Employees at Merck Group are encouraged to engage in networking and professional development activities that enhance their career trajectories. The company hosts various networking events, workshops, and seminars that are designed to hone skills and foster connections within the industry. Leadership development programs are also a cornerstone, preparing employees for future roles of increased responsibility.

Stay Connected with Merck Group Careers

Interested candidates can explore open positions that match their skills and interests through the Merck Group careers page. The company values curious, creative, and solution-driven team players who are eager to make an impact.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights from Merck Group professionals. These resources are invaluable for those looking to advance their careers and stay ahead in a competitive job market.

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SEARCH MERCK GROUP JOBS

READ CAREERS BLOG

Merck Group is continuously looking for individuals who are ready to drive innovation and lead in the global marketplace. Whether through full-time positions, internships, or leadership roles, Merck Group offers a career path filled with opportunities for growth, learning, and leadership.
Learn more about Merck Group
Industry
Pharmaceuticals & Biotech
* Ladders Estimates

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