Qualifications
Responsibilities
Benefits
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.
Joining the Sales team also means:
Fast forward and continuous career growth: the highest rate of promotions within the organization
A team spread across 40+ locations around the globe
Offline and online bootcamps as part of our onboarding process
President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
Quota attainment has been recognized as higher than market average, according to RepVue
Uncapped commissions
We are hiring a proven enterprise post-sales leader to run Customer Success globally for Semrush’s largest and most strategic customers.
Reporting to the Semrush CSO and working hand in hand with the Vice President of Enterprise Sales, this leader will be accountable for time-to-value, adoption, value realization, retention, renewal readiness, and expansion partnership across the Enterprise customer base.
This is not a Support role. It is not Professional Services. It is a product-deep, commercially accountable Customer Success leadership role focused on helping enterprise customers turn Semrush capability into measurable business impact.
Customers do not simply buy Semrush (Acquired by Adobe). They need to connect our platform, data, and insights to executive priorities, business outcomes, and measurable value. The right leader will build a world-class Enterprise CS motion that turns onboarding into adoption, adoption into retention, and retention into long-term customer growth.
The Mandate
The mission is simple: make sure our largest customers realize value faster, adopt more deeply, renew with confidence, and see Semrush as a strategic part of how they understand and grow their business.
This leader will own the Enterprise customer journey from closed-won through value realization and renewal readiness, partnering closely with Enterprise Sales, Solutions Engineering, Product, Support, Professional Services, RevOps, Enablement, and Adobe field teams.
Key Priorities
1. Build one global Enterprise CS operating model
Define how Enterprise CS should operate globally across regions, account tiers, product lines, and customer complexity.
Install consistent operating rhythms across onboarding, adoption, customer health, renewal readiness, executive engagement, and risk management.
Create clarity on what good looks like: what CSMs own, what Sales owns, what Renewals owns, when SE or Professional Services gets involved, and how we engage executives at the right moments.
2. Shorten time-to-value
Own the customer journey from closed-won through first measurable value.
Every enterprise customer should have a clear success plan tied to what they bought, why they bought it, who needs to adopt it, and what outcome they expect.
Build onboarding standards by product and customer complexity. Set expectations early, remove friction quickly, and ensure customers realize value with speed and confidence.
3. Drive deeper product adoption
Raise the bar for how Enterprise CSMs understand and drive adoption across the broader Semrush portfolio.
This team needs to be product-deep enough to understand workflows, use cases, adoption blockers, stakeholder gaps, and where customers are not getting the value they should.
The goal is not activity. The goal is adoption connected to customer outcomes.
4. Improve retention and renewal readiness
Build a disciplined Enterprise renewal readiness motion in partnership with Sales and Renewals.
Improve visibility into customer health, adoption quality, risk, executive alignment, and value realization well before renewal.
Create clear risk categories, save plans, escalation paths, and executive engagement standards. No surprises. No late risk discovery. No renewal conversations without a clear view of value.
5. Elevate executive customer engagement
Move QBRs and EBRs from usage reviews into strategic business conversations.
Enterprise customers should understand how Semrush helps them answer bigger questions: what is working, what is not, where to invest, where competitors are winning, how customer journeys are changing, and how visibility connects to action.
This leader will raise the quality of executive engagement across the Enterprise CS team.
6. Build strong cross-functional operating discipline
This role sits at the center of Customer Success, Enterprise Sales, Renewals, Product, Solutions Engineering, Support, Professional Services, Enablement, RevOps, and Adobe field teams.
The right leader will create clean handoffs, clear ownership, and strong operating discipline across the post-sale customer journey.
They will also make sure customer feedback becomes actionable input for Product, GTM, Enablement, and leadership.
About youWe are looking for a proven Enterprise Customer Success leader who has owned adoption, value realization, retention, and post-sale customer outcomes for large, complex customers.
Someone who understands that Enterprise CS is not customer happiness. It is customer value, commercial judgment, product depth, executive engagement, and disciplined operating rhythm.
The right person can lead front-line managers, raise the bar on CSM talent, work credibly with Enterprise Sales, challenge Product with customer insight, and engage senior customers with confidence.
Required Experience
Professional Traits (your bar)
Our team will look into this right away.
